Student Customer Care Rep

Student Customer Care Representative
Service Center Ops – East
20 Blackstone Valley Place, Lincoln, RI 02865

Your future is our business.

Our office in Lincoln, RI is looking for part-time Student Customer Care Representatives in our call center, with the potential for future internship opportunities. This position offers flexible hours and the opportunity to gain experience in customer service and billing systems.

We are looking for high school and college students looking for flexible hours and, more importantly, their first taste of a professional environment with an award-winning company. This position is a great way to acquire the necessary experience to excel in your future business career in a competitive job market.

Those selected for this position will start in August 2023 prior to return for the school year.

This is a flexible, part-time position with a minimum commitment of 15 hours per week designed to work around your class schedule.

The hourly rate for this position is $17.00/hr.

Responsibilities:

• Attend initial skills training
• Become proficient in billing offerings and systems
• Handle incoming calls to address customer questions and requests in a professional manner
• Recommend appropriate solutions, procedures and actions to customers

Qualifications:

• Must be currently enrolled in a high school or college undergraduate program
• Strong oral and written communication skills
• Ability to prioritize and multitask
• Problem-solving skills
• Proficient use of Microsoft Office products
• Customer service experience preferred

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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