HyperionDev is the largest provider of software development education in Southern Africa, and one of the largest globally. Counted among the top education technology startups in EMEA with headquarters in Cape Town and London, we support learners from over 40 countries in changing into fulfilling tech careers. We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review, lowering the cost of accessing tech careers.
In 2017 we won first prize in Facebook's Innovation Challenge, with Facebook selecting us as the most socially impactful startup operating in Africa and financially backing us, alongside Google. In 2020-21, we closed one of the largest Series A fundraises in South Africa with nearly 1500 investors backing us in the biggest crowdfunding round in history for an Africa-linked startup.
We were originally launched from the University of Cambridge, and our leadership team consists of world-leading talent from companies such as Google, 2U, and GetSmarter. We are looking for team members who are ambitious, motivated and have a track record of over-achieving and exceeding targets.
Join us at a time when we are reinventing tech education and how technology can drive higher quality education at scale for markets that have some of the most underperforming tertiary institutions and schools globally.
The Student Progression Associate is passionate about seeing our students succeed in their drive to change into a career in tech. They play an integral role in ensuring the continued success of our fast growing student base on our coding bootcamps, powered through www.hyperiondev.com. In this role you are the custodian of student queries from all channels, providing tier-one support, overseeing and ensuring successful resolution of all student concerns in a timely manner, and implementing communications and processes to drive student community engagement and success along each student's path from Onboarding to Graduation. You will also support the graduates in onboarding onto our Careers platform for external placement as developers, securing their first job in tech.
This role involves day to day management of all tickets logged through our ticketing system, categorising all tickets according to type and urgency, facilitating escalations where applicable, and analysing data on tickets to inform product development and optimisation processes to improve NPS, student retention, graduation rates and overall satisfaction.
Flexible & remote working: We are a remote-friendly organisation and offer flexible work options.
Generous annual leave and medical benefits: We provide up to 20 annual leave days as part of our leave policy, as well as health insurance or medical aid benefits for our staff.
Join the heart of tech in Africa, the US, and Europe: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a founding team that draws their former experience from companies such as Google, Amazon, GetSmarter/2U, & Yoco.
Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.
We're a people-forward company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision and ours is a relentless quest for improvement.
To close the global tech skills gap through affordable and personalised learning programs that offer an alternative to traditional computer science degrees.
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