Student Services Office Coordinator

This position primarily manages the operations of the Student Services Office, provides direction to student s seeking information about School of Education , and coordinates social media and other communication efforts to recruit and retain a diverse student population.

The School of Education at Metropolitan State University of Denver prepares people who will "Teach, Lead, and Transform." MSU Denver's School of Education develops excellent teachers and educational leaders who engage in reflective practice and scholarly activity, and who are ethical decision makers and agents of social change. We provide an intellectually rigorous, culturally relevant curriculum that fosters pedagogical expertise, cultivates critical thinking, and promotes imagination.

We acknowledge the present and historical systems of oppression and marginalization that permeate all levels of society and believe these structures of power and privilege need to be deeply understood by all members of our SOE community. We are committed to actively dismantling these systems and barriers within our SOE, and value lived experience that supports this work.

Ensures the Student Services Office (SSO) functions in a n inclusive, professional, and efficient mann er by

• O verseeing SSO Front Desk and Dean's Office coverage including organizing student employee schedules to ensure high-quality customer service is provided to a diverse student population , visitors, and SOE employees

• Covering the SSO front desk during gaps of student employee coverage

• Ensuring p hone calls and emails are answered promptly and professionally

• Ensuring m essaging in all formats is accessible, clear , and promotes student success by building upon the asse ts students bring to college

• W ork ing with department chairs to collect, organize, and post SOE faculty office hours

• E nsuring advising appointments are scheduled efficiently

• A ssisting with scheduling professional advising appointments when needed

• H ir ing student employees for SSO and Dean's Office in collaboration with Dean's Assistant and Operations Coordinator

• S upervis ing , train ing , and evaluat ing all student employees in collaboration with Dean's Assistant and Operations Coordinator

• E nsur ing all SSO materials are accessible based on current accessibility standards

• En suring all SSO materials are aligned with our diversity, equity, and inclusion emphasis and SOE communication and branding standards

• D evelop ing and maintain ing fluency in various computer applications

• Pr oviding support to faculty and staff for basic office functions, such as printing troubleshooting, access to rooms

• M aintaining an office environment that is inclusive and welcoming to all

Social Media and Communication Support - 35 %

Coordinates School of Education ( SOE ) marketing efforts and supports effective communication in cooperation with the SOE communication s lead by

• Creat ing , manag ing , and execut ing all SOE social media posts to maintain a strong and consistent presence for the SOE with a focus on inclusivity and equity

• Representing SOE on marketing and communication committees within the University

• Creating and distributing student newsletters that appeal to a diverse student population

• Ensuring all communications meet accessibility standards , are equity-focused and meet SOE communication standards

• Assisting with the SOE internal and external website management to ensure content is current, accurate , and clearly communicates an emphasis on diversity, inclusivity, and equity in education

• D esigning flyers and other graphic content intended for internal university distribution

• Ad ditional communication tasks as needed

Student Advising and Retention Support - 15%

Supports student recruitment and retention efforts by

• Assist ing with calling campaigns to retain current student s

• Provid ing responses to basic advising questions to a diverse student population

• Referring students to appropriate University resources

• Assisting with teaching students to use University advising and registration tools

• A ssisting with orientation and recruiting events

• U sing University advising systems on a limited basis, such as Degree Progress Reports

Required Qualifications

• Associate Degree or 2 years of g eneral office and customer service experience

• E xperience using Microsoft Office Suite, specifically Outlook, MS Word, and Excel

• S trong written communication

• Strong verbal communication

Preferred Qualifications

• At least 6 months of Higher Education work experience

• E xperience with student information system such as Banner

• Experience working both collaboratively and independently with little supervision

Work Type

This position requires the candidate selected for hire to work on campus in person with the possibility of one remote day a week with approval from supervisor.

Salary for Announcement

The salary range for this position is $47,000 - $52,000. The salary of the finalist selected for this role will be set based upon a variety of factors, including but not limited to, internal equity, experience, training, and qualifications.

MSU Denver offers excellent benefits that include medical, dental, retirement, tuition benefit, RTD pass, and more. For a brief overview of these options, please visit our Benefits section.

Instruction to Apply

Complete applications received by Wednesday, June 7, 2023 at 11:59 PM MST will receive full consideration, but applications will be accepted after this date until the position is filled. Please apply through MSU Denver Careers , and search for JR101053. Internal applicants must apply through their MSU Denver Workday profile by searching 'Find Jobs'.

Please include the following documents with your application:

1. Resume

2. Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position.

3. Names and contact information for three professional references (at least one reference provided must be a supervisor, either current or former).

Upload all materials into the resume submission field; multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents may not receive full consideration.

Official transcripts will be required of the candidate selected for hire.