Student Services Supervisor - School of Arts and Sciences

Under the leadership of the Associate Dean for Student Administrative Services, the Registrar’s Office is responsible for secure maintenance of student academic records and compliance with FERPA and other federal and state regulations related to these records for the undergraduate and graduate students in the Schools of Arts, Sciences, and Engineering and for non-matriculated students through University College. The Registrar’s Office is supported by the curriculum and space management staff, records management staff and Student Services. Student Services is the is the first point of contact bridging academic and administrative functions and services at Tufts. Student Services provides a wide range of support, from guidance on how to pay tuition, apply for financial aid, obtain a transcript, register for classes, and leverages their service center structure in support of other student facing department’s service needs when appropriate. Student Services collaborates with students, families, faculty, staff, and outside agencies to provide accurate and timely information and support of the completion of university transactions, as they relate to their areas of expertise.

The Student Services Supervisor works alongside the Student Services staff and serves as a leader to staff, setting services expectations and managing opportunities to ensure high-quality services to all constituents in the areas of records, financial aid, billing, residential life, and other administrative functions associated with the student lifecycle. The Student Services Representative for Customer Services will also handle the below duties:

• Manage records updates as they relate to third party systems or cross school registrants.
• Assist the Registrar's officers in all aspects of the regulation and enforcement of academic policy, the management of academic and student-related data, and the overall delivery of essential Registrar's office services.

Basic Requirements:

• Knowledge and skills as typically acquired by a Bachelor’s degree or equivalent experience in higher education or a related field and a High School Diploma/GED
  
• Ability to use all aspects of Microsoft Office and Zoom
• Skilled experience with Student Information System, preferably Peoplesoft; ability to learn aspects of Powerfaids and Transact systems that will assist in timely response
• Must become familiar with University operational calendar and information flow regarding: student records, biographical data and University policies and procedures
• Excellent organizational, communication, and time management skills
• Ability to use good judgment and discretion in handling sensitive issues
• Demonstrated ability to multi-task and not be hindered by frequent interruptions
• Accuracy and attention to detail to respond and interact with diverse populations
• Acknowledge errors in a timely and professional manner

Preferred Qualifications:

• Management experience
  
  

Special Work Schedule Requirements:

May require extended hours during high volume times during the academic year. This is a hybrid positions expected to be on campus at least 2 days per week.