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Student Success Systems Coordinator
Position Number 8454 Posting Number S3272 State Role Title Information Technology Specialist II Position Type Classified Position Status Full Time FLSA Status Exempt: Not Eligible for Overtime College/Division Academic Affairs Unit Department 100756 - QEP - Student Success and Enrollment Analytics Pay Band 5 Pay Rate Pay Range Specify Range or Amount $65,000 - $70,000 Is this a JMU Only position? No Is this a grant-funded position? No Is this a Conflict of Interest designated position? No
Position Summary Information
General Information
The Vice Provost’s office for Student Academic Success & Enrollment Management (SASEM) at James Madison University is accepting applications for a Student Success Systems Coordinator. This position reports to the Director of Student Success and Enrollment Analytics and supports the strategic vision of a new Student Success and Enrollment Analytics team (SSEA), which is designed to achieve the highest level of data maturity that maximizes success outcomes for all students. This position represents a strategic partnership between Academic Affairs and Student Affairs to pursue a holistic approach to student success at JMU.
This newly created position will participate in the implementation of the Salesforce Customer Relationship Management (CRM) Student Success Hub, including campus outreach and awareness, training, implementation, and troubleshooting. The Student Success Systems Coordinator will design and implement campaigns to foster student success, retention, and graduation. The ideal candidate will have experience in academic advising and/or student retention campaigns and a commitment to student success. A working knowledge of databases and data analysis is needed in order to produce reports and assess the success of student success initiatives.
The Student Success Systems Coordinator is a member of the SSEA, which provides day-to-day coordination and support of the early student success system by acting on data-informed insights, collaborating with student success and retention partners on programming, and advocating for student empowerment and agency. The Student Success Systems Coordinator will collaborate with SASEM team members and colleagues across JMU, but especially University Advising, Pre-Professional Health Advising, transfer student advising, faculty, Dean of Students, Orientation, Residence Life; Academic Affairs and Student Affairs leadership.
The person in this position will join at an exciting time as efforts are underway to scale up existing, develop new, and institutionalize student success and retention efforts across the university. Competitive applicants will be able to demonstrate how they have been successful in fast-paced, evolving, and dynamic university environments, using innovation and serving as a change-agent to support more sophisticated approaches to student success.
This newly created position will participate in the implementation of the Salesforce Customer Relationship Management (CRM) Student Success Hub, including campus outreach and awareness, training, implementation, and troubleshooting. The Student Success Systems Coordinator will design and implement campaigns to foster student success, retention, and graduation. The ideal candidate will have experience in academic advising and/or student retention campaigns and a commitment to student success. A working knowledge of databases and data analysis is needed in order to produce reports and assess the success of student success initiatives.
The Student Success Systems Coordinator is a member of the SSEA, which provides day-to-day coordination and support of the early student success system by acting on data-informed insights, collaborating with student success and retention partners on programming, and advocating for student empowerment and agency. The Student Success Systems Coordinator will collaborate with SASEM team members and colleagues across JMU, but especially University Advising, Pre-Professional Health Advising, transfer student advising, faculty, Dean of Students, Orientation, Residence Life; Academic Affairs and Student Affairs leadership.
The person in this position will join at an exciting time as efforts are underway to scale up existing, develop new, and institutionalize student success and retention efforts across the university. Competitive applicants will be able to demonstrate how they have been successful in fast-paced, evolving, and dynamic university environments, using innovation and serving as a change-agent to support more sophisticated approaches to student success.
Duties and Responsibilities
Student Success
- Design and evaluate student success retention campaigns and initiatives for specific student populations for retention and engagement opportunities, such as undergraduate research, academic learning support, course sequence advising, etc.
- Create and share reports to track utilization and impact of services, analyze trends, and propose modifications to contribute to student success
- Collaborate with the Director to advance the broader assessment agenda of new student success and retention initiatives
- Coordinate early success campaigns and student outreach, based on mid-term grades, progress reports, and course assessment results
- Other duties as assigned, related to retention and student success
Salesforce CRM Student Success Hub
- Lead awareness campaigns within the department to foster uptake of CRM
- Serve as the primary contact within the department for effective use of CRM
- Collaboratively work to establish uniform processes for CRM use in the department, using enterprise best practice as the basis
- Provide training (or guidance on training) and troubleshooting support to the users in the department
- Understand all department reports
- Conduct analysis of the CRM data as needed
- Be a key member of the Enterprise CRM Core User Group and work closely with the Enterprise CRM Application Manager and other CRM Super Users
- Share effective use scenarios and new CRM skills with others, communicate incoming features as shared from the Enterprise User Group, contribute to discussions, and understand how to strengthen the enterprise use of CRM
- Understand the difference between enterprise-wide platform configurations vs local configurations, understand how to implement local changes, and how to document any such changes for visibility for all others in the Enterprise CRM Core User Group, and, auditability
- Following JMU guidance, provide advice to the department on use of data, data quality, data privacy, and data ethics
- Work with IT to define new reports or configurations, based on requirements gathered
Campus Collaboration
- Represent Director Student Success & Enrollment Management and SSEA team in campus-wide enrollment and retention discussions
- Work collaboratively with JMU academic and student support units to coordinate student success efforts
- Interact with faculty advisors, primary role (professional) advisors to implement advising improvements, including effective and comprehensive use of the Salesforce student success software
Qualifications
Required Qualifications
- Demonstrated professional experience in academic advising, student success, retention or related student engagement and service offices, such as dean of students, residence life, or other student affairs units
- Awareness of and commitment to the value of data privacy, security, and ethics
- Experience of higher education in student support, teaching, advising, mentoring or similar positions related to student success and retention
- Knowledge of database software applications and systems, strong analytical skills, advanced computer skills
- Awareness of and commitment to diversity, equity, and inclusion in student success and enrollment, especially the use of data and data analytics
- Ability to communicate effectively, both orally and in writing, and to organize and present facts and strategies in a persuasive manner
- Experience in analyzing complex situations and make responsible and appropriate decisions
- Experience establishing and maintaining effective working relationships with individuals and groups and to work successfully as a member of a team
Additional Considerations
- Knowledge of best practices in student success and retention strategies, especially understanding barriers and opportunities that different student populations experience
- Experience leading or working within an assessment plan in a higher education context
- Experience leveraging technology and data for communications, case management, and student success (Customer Relationship Management, Learning Management Systems, etc.)
- Experience facilitating training and workshops
Condition(s) of Employment
Employment is contingent upon the successful completion of a criminal background check.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
Posting Detail Information
Posting Date
07/14/2023
Beginning Review Date
07/28/2023
Closing Date
Open Until Filled
Yes
Proposed Starting Date
09/01/2023
EEO Statement
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.
Reasonable Accommodation Request
If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.
Annual Security and Annual Fire Safety Report
Notice of Availability – Annual Security and Fire Safety Report
The Annual Security and Fire Safety Report contains information regarding campus security and personal safety including topics such as: crime prevention, the university police law enforcement authority, crime reporting policies, disciplinary procedures, protocols for the immediate notification of students and staff upon confirmation of a significant emergency on campus and other matters of importance related to security and safety. The report includes statistics for the most recent three-year period of reported crimes that have occurred on campus; in certain off-campus buildings or property owned or controlled by JMU or its affiliates; and on public property within or immediately adjacent to and accessible from the campus.
The Annual Security and Fire Safety Report includes campus housing fire statistics for the most recent three-year period, a description of each on-campus student housing facility fire safety system, the number of fire drills held during the previous calendar year, policies or rules on portable electrical appliances, smoking, and open flames in student housing; and procedures for student housing evacuation in the event of fire along with other fire safety information.
The JMU Annual Security and Fire Safety Report includes the Harrisonburg campus and the three overseas branch campuses; Florence, Antwerp, and London. It is available electronically
You can obtain a copy of any of this report by contacting the Office of Public Safety, MSC 6810, James Madison University, Harrisonburg, VA 22807 or request that a copy be mailed to you by calling (540)568-6769/6913.
The Annual Security and Fire Safety Report contains information regarding campus security and personal safety including topics such as: crime prevention, the university police law enforcement authority, crime reporting policies, disciplinary procedures, protocols for the immediate notification of students and staff upon confirmation of a significant emergency on campus and other matters of importance related to security and safety. The report includes statistics for the most recent three-year period of reported crimes that have occurred on campus; in certain off-campus buildings or property owned or controlled by JMU or its affiliates; and on public property within or immediately adjacent to and accessible from the campus.
The Annual Security and Fire Safety Report includes campus housing fire statistics for the most recent three-year period, a description of each on-campus student housing facility fire safety system, the number of fire drills held during the previous calendar year, policies or rules on portable electrical appliances, smoking, and open flames in student housing; and procedures for student housing evacuation in the event of fire along with other fire safety information.
The JMU Annual Security and Fire Safety Report includes the Harrisonburg campus and the three overseas branch campuses; Florence, Antwerp, and London. It is available electronically
You can obtain a copy of any of this report by contacting the Office of Public Safety, MSC 6810, James Madison University, Harrisonburg, VA 22807 or request that a copy be mailed to you by calling (540)568-6769/6913.
Minimum Reference(s) Required
3
Quick Link for Direct Access to Posting
https://joblink.jmu.edu/postings/15041
Additional Posting Information
James Madison is known as the Father of the Constitution and America's fourth president, but he also has a public institution of higher education named after him. James Madison University (JMU) offers some 70 undergraduate and 35 graduate degrees ...
7 jobsINDUSTRY
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DATE POSTED
July 24, 2023
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