Student Success Systems Coordinator

The Vice Provost’s office for Student Academic Success & Enrollment Management (SASEM) at James Madison University is accepting applications for a Student Success Systems Coordinator. This position reports to the Director of Student Success and Enrollment Analytics and supports the strategic vision of a new Student Success and Enrollment Analytics team (SSEA), which is designed to achieve the highest level of data maturity that maximizes success outcomes for all students. This position represents a strategic partnership between Academic Affairs and Student Affairs to pursue a holistic approach to student success at JMU.

This newly created position will participate in the implementation of the Salesforce Customer Relationship Management (CRM) Student Success Hub, including campus outreach and awareness, training, implementation, and troubleshooting. The Student Success Systems Coordinator will design and implement campaigns to foster student success, retention, and graduation. The ideal candidate will have experience in academic advising and/or student retention campaigns and a commitment to student success. A working knowledge of databases and data analysis is needed in order to produce reports and assess the success of student success initiatives.

The Student Success Systems Coordinator is a member of the SSEA, which provides day-to-day coordination and support of the early student success system by acting on data-informed insights, collaborating with student success and retention partners on programming, and advocating for student empowerment and agency. The Student Success Systems Coordinator will collaborate with SASEM team members and colleagues across JMU, but especially University Advising, Pre-Professional Health Advising, transfer student advising, faculty, Dean of Students, Orientation, Residence Life; Academic Affairs and Student Affairs leadership.

The person in this position will join at an exciting time as efforts are underway to scale up existing, develop new, and institutionalize student success and retention efforts across the university. Competitive applicants will be able to demonstrate how they have been successful in fast-paced, evolving, and dynamic university environments, using innovation and serving as a change-agent to support more sophisticated approaches to student success.

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

07/14/2023

07/28/2023

Yes

09/01/2023

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

Notice of Availability – Annual Security and Fire Safety Report

The Annual Security and Fire Safety Report contains information regarding campus security and personal safety including topics such as: crime prevention, the university police law enforcement authority, crime reporting policies, disciplinary procedures, protocols for the immediate notification of students and staff upon confirmation of a significant emergency on campus and other matters of importance related to security and safety. The report includes statistics for the most recent three-year period of reported crimes that have occurred on campus; in certain off-campus buildings or property owned or controlled by JMU or its affiliates; and on public property within or immediately adjacent to and accessible from the campus.

The Annual Security and Fire Safety Report includes campus housing fire statistics for the most recent three-year period, a description of each on-campus student housing facility fire safety system, the number of fire drills held during the previous calendar year, policies or rules on portable electrical appliances, smoking, and open flames in student housing; and procedures for student housing evacuation in the event of fire along with other fire safety information.

The JMU Annual Security and Fire Safety Report includes the Harrisonburg campus and the three overseas branch campuses; Florence, Antwerp, and London. It is available electronically

You can obtain a copy of any of this report by contacting the Office of Public Safety, MSC 6810, James Madison University, Harrisonburg, VA 22807 or request that a copy be mailed to you by calling (540)568-6769/6913.

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https://joblink.jmu.edu/postings/15041