Studio Stagehand

ABOUT THE ROLE

Peloton Studios New York is located in the heart of Manhattan West. The 36,000 foot space is a destination for members to meet our world class instructors and the Peloton community in person. Members can experience LIVE classes ranging from cycling, tread, yoga, and more.

YOUR DAILY IMPACT AT PELOTON

• Represent the Peloton brand by greeting, interacting, and receiving feedback from our members in a professional and enthusiastic manner
• Be well versed and knowledgeable to assist members pre/post workout on questions about our global instructors, disciplines, class content, studio spaces, and up to date Peloton branded products
• Assist members by setting them up on Peloton hardware (Bike/Tread), including logging onto the leaderboard and how to read their metrics
• Effectively changeover and provide maintenance of studios to brand standards in a timely manner by cleaning, disinfecting equipment, and upkeeping all studios with towels
• Make announcements at every studio entrance when studio doors open and their class needs
• Create and promote high energy levels with our members inside and out of the studio
• Assist the Production team for rehearsals, live / coach to camera (C2C), special events / class content, including but not limited to photoshoots, marketing, etc.
• Assist the Events Coordinator for special content classes and memorable moments during events
• Assist the Hardware Tech team to help execute set or stage changes, including but not limited to set design changes, shifting and installing studio props
• Work alongside our Facilities Team to ensure towels, talents laundry and green room sofas are upkept
• Assist the Guest experience team by answering questions or redirecting members on tour info, purchasing of classes, and/or food and beverage items
• Assist the Concierge team by providing tours in a seamless, exceptional customer service manner, as needed
• Assist team lead /management with tasked projects, inventory, sorting, and storing supplies
• Ensure green room lockers and fitness equipments are sanitized and maintained daily
• Frequent check-ins of the green room to ensure towels, snacks, refrigerator, pantry, and amenities are fully restocked
• Continued communication with management on any maintenance issues and feedback from members and/or talent
• Adhere to Peloton's Stagehands core values: We take pride in our ambitious work; We put our members first, We proactively anticipate, execute, and go above and beyond to make memorable moments for our members while adapting to the evolving needs; We welcome, build and foster positive, lasting relationships with our members, VIP's and teammates; We celebrate all members near and far.

This job overview is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Peloton is seeking a Stagehands team member to join our team who:

• Is engaged and energized, responsible, positive, personable and ability to adapt to change
• excels working in a fast paced environment, organized, and a self starter
• has the ability to work well independently and with others, contribute to a welcoming and inclusive workplace
• Is willing to learn and ambitious about growth at Peloton
• enjoys building relationships, strives to go above and beyond, and able to deliver the highest level of member experience

YOU BRING TO PELOTON

• Must have at least 1 year of experience, preferably in and/or customer service
• Candidates must be at least 18 years or older to apply with a high school diploma/GED required or equivalent work experience
• Must have customer service skills, show a positive attitude and have high standards for cleaning and sanitation.
• Ability to quickly learn and/or willing to learn new procedures, processes, and products to achieve results
• Able to work as a team player, as well as independently.
• Strong Google Workspace, verbal & written communication skills
• Ability to work under pressure, multitask, and communicate with a wide range of personalities, high-energy, and efficient team in a fast-paced environment
• Must have good time-management skills and be able to adapt to changes to scheduling and/or studio priorities
• Ambitious, hardworking, team-oriented, and some interest in health, fitness, and/or wellness
• As this is a customer facing retail position, you will be required to work on your feet for up to 10 hours at a time with or without reasonable accommodation. Physical essential functions of the job also require that all employees are able to lift up to 49 pounds with or without reasonable accommodation
• Must be able to work a flexible schedule that includes weekends, holidays, early morning and late evening weekdays, adapting to meet the needs of the business

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