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Submission Officer - job 2 of 7

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Enrollment Officer’s in our new Application Center in Houston, TX. The office will specialize in offering services to visa applicants, as well as accepting their visa applications and collecting their biometric enrollment data on behalf of partnering government.

Customer Service and Enrollment Officer
ROLE AND RESPONSIBILITIES

Working directly with high-end, high-value customers to assist with completion of visa applications, processing of documents, and certification of documents
Capture of biometrics (fingerprints and facial) on behalf of partnering government
Assisting with time-bound visa applicants
Processing applications and data entry in the customized VFS software, including digitalization of documents.
Dispatch of some applications for delivery to Consulate in New York
Scanning and uploading of documentation
Trouble shooting IT issues with the help of the remote IT Service Desk, as needed
Tracking of passports
Handling customer queries in person, by email and on the telephone
Fee collection and cash handling
The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.
Reports directly to Manager - Operations
Key skills include customer service for high-end clients, high-speed and high-quality data entry, and IT familiarity with software programs, as well as interest in international travel processes, efficiency and attention to detail, and an interest in growing internally within a large international organization.

EXPERIENCE/QUALIFICATIONS REQUIRED:

Excellent written & verbal communication skills with professional demeanor
Excellent command of English is required, additional languages a plus (but not required)
Minimum education: Bachelor’s degree
Good knowledge of Microsoft Office packages
A good attention to detail and high level of accuracy under tight timelines
A proactive ‘can-do’ attitude
Ability to begin work rotating shifts, if needed, between 7:00am – 7 :00pm
Flexible / ready and willing to additional hours, if needed
Possible travel opportunities within the US
Ability to lift up to 30 pounds.

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CEO of VFS Global

Zubin Jal Karkaria

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By VFS Global

VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its client gove...

16 jobs

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FUNDING

Other

INDUSTRY

HR Consulting

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Dubai, United Arab Emirates

DATE POSTED