Job details

Product Support Specialist

Subsplash is a mission-driven company seeking a Product Support Specialist to join their Platform Support Team. They pride themselves on helping clients maximize the use of their platform with exceptional customer service.

Skills

Technical understanding of various operating systems
Excellent communication skills
Critical thinking and problem-solving
Experience with Salesforce and JIRA
Basic coding knowledge

Responsibilities

Contribute to daily support inquiries
Troubleshoot complex technical issues
Log and communicate status of bugs and requests
Become a platform expert through training
Document answers and instructions
Collaborate across departments for better service

Education

College degree or equivalent training
1-2 years experience in technical/client service

Benefits

Generous Paid Time Off
Medical, Dental, and Vision Coverage
401k Matching
Professional Development
Top of the Line Equipment

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Subsplash Glassdoor Company Review

4.7

Subsplash DE&I Review

4.3

CEO of Subsplash

Tim Turner

Approve of CEO

By Subsplash

Our mission is to glorify God and proclaim Jesus is Lord by building a great company that strives for humility, innovation, and excellence to delight millions of people on Subsplash platforms! Come join us!

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Software Development

TEAM SIZE