Success Engineer (m/f/d)

About Garden

Garden's mission is to keep developers productive and happy in the cloud-native era.

Docker, Kubernetes, and other cloud-native technologies have made us better than ever at operating our systems in production, but the day-to-day development experience has been left lagging behind.

Developers spend less time in flow, and more time waiting for builds, debugging scripts, or otherwise fighting their tools. We're here to fix that.

Our platform, which includes our open source core and cloud enterprise product, allows developers to work on distributed systems in remote, production-like dev environments while enjoying the same fast and frictionless feedback loops we've come to expect when developing a single service locally.

It's a platform that democratizes the kind of advanced developer tooling that only the largest software companies have the resources to build and maintain.

We're still a small team and you'd be joining at a time when you can have a huge impact on our product and our culture. If you've ever thought to yourself that something's not right with our modern development workflows, now's your chance to help fix it!

What you'll do

As a Success Engineer, you'll be partnering with our customers throughout the post-sales customer lifecycle. You'll work closely with our Customer Success and Product team to support your accounts. Success in this role means you have helped our customers fully adopt Garden throughout their software delivery lifecycle. You have aligned with the overall business outcomes of our customers and developed new use cases across their Engineering organization. You listen attentively to our customers as they describe their developer experience and solve their pain points through our Garden Cloud offering.

More specifically:

• You'll work with the Customer Success and Engineering teams as a technical resource for our customers
• You will pair with Engineers to help them implement Garden for their environments and stacks. Think Kubernetes, Helm, Terraform, and beyond.
• You'll support customers with regular technical pairing sessions and asynchronously through our customer experience tools
• You will occasionally write example projects to help guide our customers, and extend Garden with new functionality and custom plugins
• You will work closely with our Product team to represent the voice of our customers

Who we're looking for

Our products are first and foremost geared towards improving the productivity of developers working with complex systems. We're looking for someone that has experience with working on these kinds of systems and understands the frustration that friction and poor developer experience bring about. We are also looking for someone who likes to help people and can build strong partnerships with our customers.

More specifically:

• You have worked with DevOps teams, and are enthusiastic about learning new technologies in a hands-on way
• You have experience with Kubernetes, Helm, and Terraform, or have a solid understanding of cloud technologies
• You like working with lots of different platforms, stacks, and teams
• You are a good listener who likes customer-facing work, enjoys patiently explaining things and helping people overcome their technical challenges
• You're happy to work with a team that is still figuring a lot of things out, and values trust, openness, and collaboration while doing so.

Our Process

We're a small team that tries to keep things simple and lean—and that applies to our interview process as well.

The first step is a 45-minute intro call. The goal is to give both parties a chance to get to know one another and ask questions and discuss the role and culture at Garden.

The next step is a 60-minute technical interview with our Product team. We anchor the conversation in things you've actually done in the past and dig deep into those.

The final step is a 60-minute pairing session where we work on a project that uses Docker and Kubernetes, and you help us overcome configuration issues and get everything up and running. This will give us a clear impression of your communication style and way of working.