Sales Development Representative (1669)

About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work. 

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.

If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey. 

The sales-i new business team proactively contacts prospective companies on a day-to-day basis with the goal of converting new business. This is traditionally initiated by an SDR calling, emailing or otherwise contacting appropriate decision makers and arranging online demonstrations to both qualify and demonstrate the value of sales-i to that organisation. The SDR is assigned to a sector/industry of prospective businesses typically encompassing several thousand organisations located in the Americas, and reports directly to the Regional Vice President (RVP), Sales Intelligence.

**This role will be doing outreach to U.S. based companies, and therefore required to work a shift from 1:00 PM - 9:00 PM BST, in-office, 5 days a week **

• Conduct at least 60 calls a day and deliver a minimum of 5 web-based appointments per week.
• Achieve full use of CRM to record activity, conversations and KPI’s.
• Produce accurate and robust forecasting of your appointment pipeline.
• Support your Account Executive (AE) in providing qualified first appointments to achieve new business revenue for monthly subscription and services.
• Work closely with marketing to understand size of opportunity and producing campaigns within your vertical sector.
• Liaise day-to-day with assigned Account Executive who will conduct the arranged meetings and work to ensure meetings convert into active opportunities.
• Report directly to the RVP regarding ongoing support for the role such as advise on techniques, challenges & day to day issues that may arise.

• 2-3 years outbound sales/telemarketing experience (including high-volume cold calling, appointment setting, overcoming objections, working against a quota, etc.)
• Ability to build rapport quickly over the phone.
• Active listening skills to understand customer needs and objections.
• Ability to drive sales and achieve results
• Self-starter, creating your own opportunities.
• Ability to organise a large number of activities and tasks daily.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

- UK Pension Scheme

- Private medical and dental insurance

- Health &Wellness Reimbursement Program

- Unpaid sabbatical leave

- Educational Resources - Career & Personal Development Program

- Various discount programs (i.e. travel, virtual exercises classes, etc.)

- We are a merit-based company with many opportunities to learn, excel and grow your career!

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