Member of the Technical Staff - Customer Engineering

About Us

At Sully.ai, we're not just building AI – we're redefining the future of how healthcare is delivered. Our end to end solutions empower healthcare providers by automating doctors’ administrative tasks, reducing misdiagnosis, and enhancing efficiency.

Who You Are

As a Member of the Technical Staff focused on Customer Engineering, you will be the technical bridge between our customers and Sully.ai’s cutting-edge platform. You’ll work closely with customers, guiding them through product integrations, troubleshooting complex issues, and optimizing AI solutions to ensure maximum business impact.

• Customer Success & Technical Guidance: Partner with customers to design and implement AI solutions using Sully.ai’s platform.

• Integration & Deployment: Assist with API integrations, cloud deployments, and model fine-tuning to ensure seamless adoption.

• Technical Support & Troubleshooting: Solve customer challenges related to AI model performance, infrastructure, and automation workflows.

• Product Advocacy: Work closely with engineering and product teams to enhance Sully.ai’s offerings based on customer feedback.

• Pre-sales Engineering: Collaborate with sales teams to deliver technical demos, proof-of-concepts (PoCs), and solution architecture guidance.

• AI Performance Optimization: Help customers optimize AI models, inference speed, and data pipelines for better efficiency.

What You'll Bring

• 6+ years of experience in solutions engineering, software engineering, or AI/ML deployment.

• Strong programming skills in Python, JavaScript, with experience in API integrations.

• Hands-on experience with AI/ML frameworks (TensorFlow, PyTorch, Hugging Face, LangChain, OpenAI APIs, etc.).

• Familiarity with cloud platforms (AWS, GCP, Azure) and containerization tools (Docker, Kubernetes).

• Excellent communication skills and ability to explain technical concepts to both technical and non-technical audiences.

• Experience working with AI-powered applications, while handling large scale implementations and being the voice of the customer

Why Join Sully.ai?

✅ Work at the Cutting Edge of AI – Help companies scale and optimize AI-driven products.
✅ High-Impact Role – Directly influence customer success and product evolution.
✅ Collaborate with AI Experts – Work with top engineers, researchers, and product leaders in the industry.
✅ Competitive Compensation – Strong salary, equity, and benefits package.
✅ Flexible & Remote-Friendly – Work from anywhere while making a big impact.

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.