Brief Description of Sunnova
Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.
At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.
If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!
Customer Care Support III Position
As a Customer Support Specialist III, you will be responsible for providing daily phone support and emails to Sunnova’ s customers, assist in monitoring of system control of reports, inputting data into Salesforce, and provide support to CSS I and CSS II agents as needed. The CSS III position is an individual production position and reports directly to a Contact Center Supervisor. The workday as a CSS III may be segmented into several duties: inbound/outbound phone production, CSS I agent mentoring and assistance as well as take on escalated calls to support leadership when needed; customer email correspondence and daily reports. These segments are assigned by the supervisor and may change daily based on the company needs. A CSSIII main role is to find areas of opportunity for process and procedures as new products are introduced and prepare such for CSS I agents to take over once ready. Specific daily goals, monthly goals and working shifts are subject to change at any time based solely on company needs.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
Sunnova is a power company, offering rooftop solar service to homeowners in the United States and its territories through their network of local sales and installation partners. They are based in Houston, Texas.
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