At Suno, we are building a future where anyone can make music. You can make a song for any moment with just a few short words. Award-winning artists use Suno, but our core user base consists of everyday people making music — often for the first time.
We are a team of musicians and AI experts, including alumni from Spotify, TikTok, Meta and Kensho. We like to ship code, make music and drink coffee. Our company culture celebrates music and experimenting with sound — from lunchroom conversations to the studio in our office.
As Suno’s Head of Community Support, you will sit at the intersection of product, support and community. You will manage and scale Suno’s inbound
support function, fine-tuning existing channels like email and standing up new channels like phone and live chat. You will also lead proactive, outbound support, creating docs, guides, resources and tutorial videos, acting as a player-coach.
We believe support is a core part of the product experience, and we admire organizations like Zappos and Chick-fil-A with relentless commitments to delivering exceptional service to their users, customers, and communities.
Check out our Suno version of the job here!
Additional Notes: Applicants must be eligible to work in the US.
Compensation
The annual salary/OTE range for the target level for this role is $125,000 - 175,000 + target equity + benefits (including medical, dental, vision, and 401(k)