Supervisor - Circulations Services (Evenings) - Library

The Fulton Library at Utah Valley University is hiring a Circulation Services Supervisor. Join our team!

The library’s Circulation Services department is a major hub of the library’s services. We circulate the library’s regular book and media collections, extensive equipment collection, and the high use textbook Reserves collection. We maintain the employment of over 20 part-time and student library aides who provide helpful, knowledgeable front-line service. We help and direct knowledge-seeking patrons to the services and/or specialists they seek.

Recently recognized by Forbes as one of America’s Best-in-State Employers for 2022, Utah Valley University is the largest employer in Orem, third largest employer in Utah County, and fourteenth largest employer in the state of Utah. With a workforce of approximately 5,146 employees, Utah Valley University is committed to creating a work environment and organizational culture that celebrates diversity in all forms. Utah Valley University’s goal is to cultivate a campus climate based on integrity, respect, equal opportunity, and inclusion begins Exceptional Care, Exceptional Accountability, and Exceptional Results.

The Fulton Library provides user-centered services, various learning spaces, and essential resources in an environment in which any individual or group can be and feel welcomed, respected and supported. The Fulton Library works to create an inclusive and welcoming climate that embraces differences and offers respect in words and actions for all students, faculty, staff and community members.

Schedule set to facilitate closing procedures Mondays through Fridays year-round, with flexibility mirroring recurring library hours changes and needs of the department.

• 
  Fall/Spring schedule: Monday-Friday 3pm to midnight
• Summer schedule: Monday-Friday noon-9pm

• Supervises library aides, training and coaching them on department protocols and tasks. Provides expert coaching and feedback. Promotes positive employee culture by setting clear expectations and modeling appropriate behavior, proactively supporting employee activity, and taking responsibility for employee morale. Communicates updated procedures and expectations verbally and in writing.
• Maintains knowledge of department protocols and library and campus resources to provide frontline service to library patrons. Connect them to the information they seek, and circulate library materials to them.
• Serves on the Billing Team which provides daily reconciliation of payment and tracks and maintains records of accounts, of fines and fees, and outstanding library material.
• Secures the library building and ensures a safe environment for patrons and employees by maintaining awareness and enforcement of campus security procedures, especially during opening and closing shifts. Troubleshoots and communicates building operation and security issues.
• Receives training on job-related topics and contributes ideas to continually update and improve the department’s ability to effectively supervise workers and manage other job requirements.
• Performs other duties as assigned.

Graduation from an accredited institution with a bachelor's degree in a related field or a combination of education and/or experience related to the summary of duties totaling 4 years.

Preferred Qualifications:

• Knowledge of UVU Library’s procedures, protocols and practices
• Supervisory experience

Knowledge

• Knowledge of general library practices.

• Skills in supervising, including behavior modeling, relationship building, conflict resolution, team building, coaching and training.
• Skills in customer service.
• Skills in use of computers as well as other standard office equipment.

• Interact effectively with a diverse population.
• Provide excellent customer service to a diverse population.
• Solve problems effectively in accordance with library and university policy.
• Express ideas and follow directions both verbally and in writing.
• Learn and take responsibility for assigned area.
• Train individuals and groups.
• Manage sensitive and/or emergency situations involving patrons or employees.
• Learn use of common and specialized computer applications.
• Work independently with minimal supervision.
• Work in an interruptive environment.
• File accurately in alphabetical and numeric order.

EEO Statement:

UVU employment decisions are made on the basis of an applicant’s qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.