Supervisor, Customer Order

Duties and Responsibilities:

• 
  Coordinates and supervises the daily activities of staff

10%

• 
  Understand open urgent orders

5%

• 
  Track customer backorders, open notifications

5%

• 
  Communicate with customers regarding urgent orders, questions, problems

5%

• 
  Complete weekly reports and KPI details

5%

• 
  Assist Customer service reps with problem orders and quotes

5%

• 
  Sets priorities for the team to ensure task completion, coordinates work activities

5%

• 
  Ensure all customer Consignment, COMP, and Warranty contracts are maintained within SAP system

5%

• 
  Ensure all Processes related to consignment usage and replenishment are completed

5%

• 
  Test for continuous SAP Development / Improvements

1%

• 
  Interview and train all new hires

5%

• 
  PTO approvals, log hours and approve Payroll

5%

• 
  Working supervisors fill in when staff shortages or workload is too heavy

5%

• 
  Follows all of the CSR’s procedures

5%

• 
  Assist in running the weekly customer meetings when manager is unavailable

5%

• 
  Working with Warehouse on shipping and receiving issues

5%

• 
  Working with accounting on invoice and payment issues

5%

• 
  Work with Customer Service Management team on customer issues

5%

• 
  Ensure all the monthly billings for Flight hours and consignment are processed

5%

• 
  Perform other duties and fulfill other responsibilities as assigned

4%

Total

100%