Job details

Supervisor, Guest Service

Overview:

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!

Fly With A Winner: We are proud to be recognized by Forbes as one of America’s Best Employers for Diversity 2022 and by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement means boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

Responsibilities:

Job Summary

Provide support to the General Manager in leading airport operations to attain the best possible customer service. Lead the Customer Service Agents to sustain exceptional operational performance and optimal customer service. Prevent fraud and offer transparency by reconciling daily sales reports.

Provide Outstanding Operational Support: Ensure operational support by collaborating with upper management to provide maximum operational performance while minimizing customer impact.
Build and Maintain Excellent Customer Service Team: Assemble an exceptional team of Team Members by conducting interviews for team member staffing. Ensure adequate staffing levels in all areas relating to daily flight schedule and adjust during irregular operations. Create a work culture that rewards teamwork and cooperation. Align team goals with those of the organization.
Sustain Optimal Customer Service: Provide exceptional customer service in a respectful manner by managing teams, processes, and polices while ensuring a safe and timely operation.
Maintain Exceptional Accounting Accuracy: Provide precise accounting by verifying daily agent transaction reports to ensure 100% accuracy and offer transparency to treasury.
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).

Qualifications:

Associate's degree or equivalent experience.
3-5 years' experience
Domestic & International travel under 10% of time

Certificates/Licenses/Designations:

Must be willing to be fingerprinted and have the ability to pass a background check.
Frequently stands, walks, sits, and uses eye/hand coordination.
Must be able to lift 70 pounds on a regular basis.

Additional Competencies

Financial Management: Manage and monitor budgets and spending. Review team member work schedules and look for innovative ways to reduce cost and improve efficiencies. Actively seek and recommend cost savings ideas. Monitor lost time and consistently administer.
Team Member Reliability Program Management: Proven ability to lead multiple teams of direct team member and vendor staff to perform in a safe and professional manner. Takes a leading role in managing irregular operations. Effectively communicate to upper management, peers and team members both within and outside of the department.
Team Member Development: Encourage team member teamwork through briefings and leading by example. Document reviews of team member performance and respond to team members’ professional and personal issues. Ability to lead and direct others to develop new skills or knowledge that will enhance their performance.
Decision Modeling: Must be able to use strategic and critical approaches to decision‐making. Must objectively consider issues, identify alternatives, and choose and implement solutions in order to deliver services and provide value. Able to work and meet deadlines, able to work and prioritize deadlines.

*Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it. *

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.

EEOC Statement:

Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.