Supervisor, Property and Casualty Claims

Title

Supervisor, Claims

Overview of Position

Supervises activities in the claims department. Oversees the investigation of insurance claims based on coverage, appraisal, and verifiable damage. Supervises, organizes, leads, controls, and coordinates the provision of services in the area(s) of but not limited to, claim administration, adjudication, compliance, litigation and liability and corporate claims policy. Provides guidance and direction to the office (internal) and/or field (external) claims personnel.

What will be my duties and responsibilities in this job?

• Ensures complete and sound claim settlements, legal reviews, and investigations when necessary.
• Responsible for monitoring of an ongoing quality assurance program for area(s) of responsibility.
• Evaluates claims staff work results by enforcing productivity standards, conducting quality audits and identifying trends.
• Responsible for resolving non-routine and escalated customer calls.
• Assists with the training of departmental processes and procedures.
• Participates in catastrophe operation duties as assigned.
• Receives and investigates complaints concerning the assigned area of responsibility and its personnel; determines veracity of such and (as necessary) assists with corrective or disciplinary action and/or prepares reply.
• Hires, develops, evaluates, and (when necessary) disciplines and discharges subordinates’ personnel or makes authoritative recommendations in such matter.
• Facilitates function-specific orientation and training programs for area personnel. Communicates job performance standards.
  

What are the requirements needed for this position?

• Bachelor’s degree or equivalent; minimum 1 year related experience and/or training; or equivalent combination of education and experience.
• 2 years of progressively more responsible experience in the area(s) managed.
• Insurance designations as required for specific business unit

What are the working conditions and physical requirements of this job?

General office demands

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.