Support Engineer-I

Your Role

We are looking for a Support Engineer-I to help our customers explore their healthcare data, understand how to improve the health of the population and bring down the cost of healthcare.

A Day in the Life at Innovaccer

• Create world class customer facing documentation which would delight and excite customers
• Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective
• Convert tacit knowledge to implicit knowledge

Required Skills:

• Experience in SQL/ Linux / Unix.
• Strong experience with troubleshooting cloud-based technologies. (Linux/Unix systems).
• Good Exposure to workflow automation tool(s). At least must have worked as a user to a Service Desk /workflow / Monitoring tools / Runbook automation tool (CA / BMC / HP / IBM /JIRA / etc).
• Troubleshooting technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
• Analytics Tools (Sisense, Power BI or Tableau) – (Good to have)
• Support Processes (SLAs, OLAs, Product or application support)
• Collaborating with Product Managers, SMEs & BAs to create clear & concise written material.
• An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done.
• Excellent communication skill - Written and verbal.
• Comfortable to work in night shift and rotational shifts.

What We Offer

• Industry certifications: We want you to be a subject matter expert in what you do. So, whether it’s our product or our domain, we’ll help you dive in and get certified.
• Quarterly rewards and recognition programs: We foster learning and encourage people to take risks. We recognize and reward your hard work.
• Health benefits: We cover health insurance for you and your loved ones.
• Sabbatical policy: We encourage people to take time off and rejuvenate, learn new skills, and pursue their interests so they can be inspired to generate new ideas with Innovaccer.
• Pet-friendly office and open floor plan: No boring cubicles.