Job details

Support Engineer II

Your Role

We are looking for a Support Engineer-II to help our customers explore their healthcare data, understand how to improve the health of the population and bring down the cost of healthcare.

A Day in the Life

Create world class customer facing documentation which would delight and excite customers
Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective
Convert tacit knowledge to implicit knowledge

What You Need

Experience in SQL/ Linux / Unix.
Strong experience with troubleshooting cloud-based technologies. (Linux/Unix systems).
Good hands on of monitoring tools like New Relic, Grafana, Prometheus or any other monitoring tool.
Good hands on for Critical Incidents and email communication (internal and external).
Good Exposure to workflow automation tool(s). At least must have worked as a user to a Service Desk /workflow / Monitoring tools / Runbook automation tool (CA / BMC / HP / IBM /JIRA / etc).
Troubleshooting technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
Analytics Tools (Sisense, Power BI or Tableau) – (Good to have)
Support Processes (SLAs, OLAs, Product or application support)
Collaborating with Product Managers, SMEs & BAs to create clear & concise written material.
An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done.
Excellent communication skill - Written and verbal.
Comfortable to work in night shift and rotational shifts.

What We Offer

Industry-Focused Certifications: Meet leading healthcare experts, discuss innovative strategies, and become a subject matter expert with our comprehensive set of certifications.
Rewards and Recognition: Feeling like you’re outperforming on your projects? Get recognition for your dedicated efforts and demonstrated work ethic.
Health Insurance and Mental Well-being: We offer health benefits and insurance to you and your family for hospital-related expenses pertaining to any illness, disease, or injury. We also have Employee Assistance Programs (EAPs) to give you 24X7 access to certified therapists and psychologists.
Sabbatical Leave Policy: Do you want to focus on skill development, pursue an academic career, or just reset? We’ve got you covered.
Open Floor Plan: Cubicles are a thing of the past and to modernize our office space, we have open floor sittings at every office location. Share ideas with your peers and bond better in an open floor office where there are no barriers and you are inspired to be creative.
Paternity and Maternity Leave: Enjoy the industry’s best parental leave policy to welcome your bundle of joy and enjoy quality time with them.
Paid Time Off: Maintain a healthy work–life balance and take time off from work to focus on your well-being and big life moments.