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Support Specialist, Accounting

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Support Specialist, Accounting is responsible for helping R365 customers with all R365 software accounting functions. This position manages pertinent customer communications through tickets, live chats, and phone calls.

How you'll add value:

Prompt customers for information necessary to troubleshoot problem reports
Identify solutions to problem reports and deliver them to customers
Help customers understand R365 software accounting functions
Route non-accounting customer issues to appropriate teams and team members
Diagnose and document software defects and escalate them to Accounting Support Lead or Manager
Participate in live chats
Coordinate and facilitate live screen shares with customers
Manage personal queue of customer tickets
Identify gaps in company self-help documentation
Train and mentor new team members at the request of Support management
Other duties as assigned.

What you'll need to be successful in this role:

Professional and / or academic accounting experience
High attention to detail
Excel knowledge
Flexible and adaptable based on the needs of the client and internal team
Solution oriented mindset with ability to articulate under pressure
Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
Strong technical aptitude with experience communicating across multiple platforms
A passion for helping people get the most out of technology

PREFERRED QUALIFICATIONS

Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred
Restaurant Industry Experience
Strong understanding of general business principles
Previous experience in a Support Role

R365 Team Member Benefits & Perks

Compensation: Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. This position has a salary range of $22-$29/hr. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.

Along with the compensation we provide the following marketing leading benefits and perks:

Ability to work remote or hybrid
Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives

Why join our amazing team?

We're a community that prides itself in creating innovative solutions and producing quality work
Our product is the secret ingredient that makes a real difference to restaurants nationwide
The open concept work environment that we've created is causal, collaborative, and cultivates communication

#BI-Remote

$22 - $29 an hour

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

Restaurant365 Glassdoor Company Review

4.2

Restaurant365 DE&I Review

No rating

CEO of Restaurant365

Tony Smith

Approve of CEO

By Restaurant365

Restaurant365 is restaurant-specific accounting and back-office software that aims to alleviate the significant burdens placed on restaurant operators – allowing restaurants to operate more efficiently in a digital world.

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