Support Specialist - job 2 of 3

West Creek 1 (12071), United States of America, Richmond, Virginia

Support Specialist

This role will provide onsite customer support for a fast-growing business group of 1000+ employees from one of the multiple Capital One divisions as well as supporting a remote workforce . Responsible for performing laptop support, troubleshooting software and hardware related tasks. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices. The ideal candidate will cover the Richmond, VA sites.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification.

• At least 3 years of experience in remote administration and end user support.

• At least 3 years of experience with ticketing and traffic reporting tools(Zendesk, HPSM, ServiceNow).

• At least 1 year of experience with Google suite applications.

• At least 1 year of experience with macOS (High Sierra).

Preferred Qualifications:

• Bachelor’s Degree in Business, Information Systems, Computer Science or Military experience.

• 1+ years of experience with Active Directory services integration.

• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.

• Apple certification(s).

• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).

• 1+ years of macOS Server administration experience.

• 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM

• 1+ years of experience with productivity tools running on Mac’s, to include MS Office, Lync or Skype

• 1+ years of experience with Mac experience supporting 100+ end users

• 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).