Job details

Customer Support Specialist

SurePay is a fast-growing FinTech SaaS company looking for a Customer Support Specialist to join their Business Operations team. The role is ideal for someone eager to learn and make a meaningful impact in customer operations.

Skills

Strong communication skills in Dutch and English
Team player
Problem-solving abilities
Experience with JIRA, Hubspot, and Confluence

Responsibilities

Overseeing customer service desk
Monitoring alerts and taking action
Managing FAQs
Assisting with business operations tasks
Learning and improving customer support processes

Education

Relevant HBO or WO studies in business or related fields

Benefits

One year contract with possibility for extension
MacBook Pro and iPhone
8% holiday allowance
8% personal benefit budget
NS business card for travel
25 holiday days annually
Pension plan
Flexible working hours

To read the complete job description, please click on the ‘Apply’ button

SurePay Glassdoor Company Review

4.3

SurePay DE&I Review

4.5

CEO of SurePay

David-Jan Janse

Approve of CEO

By SurePay

SurePay's mission is to make payments easier, more personal and even more secure. Our 'Golden Circle' More money is lost every year, due to increasingly sophisticated scams in online payments. This is causing damages to individuals and businesse...

2 jobs

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FUNDING

Series A

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Software Development

TEAM SIZE