Surveillance Specialist

The Encore Boston Harbor Surveillance Specialist - As a Surveillance Specialist, you will be part of what’s commonly referred to as the “eye in the sky”. The EBH Surveillance department is comprised of an excessively motivated, passionate and positive team! We persist in identifying areas within the operations of the casino that is ripe for advantage play, cheating and/or theft. Through clandestine methods, the Surveillance team will always follow and monitor currency transactions to record then report any irregularities we take note of. The bigger – the better! It is also our responsibility to ensure asset protection by way of tracking all movement within Encore Boston Harbor to confirm that MA Gaming rules & regulations as well as policies/procedures and safety standards are not violated and team member experience. So – with all that said, we want to ask you the following;

Are you sincere?

Are you detail driven?

Do you like games of chance?

Do you want to be a part of a highly skilled and family-oriented team?

If you answered yes to these questions, you are a perfect fit for the Surveillance Specialist role! We look forward to meeting with you and discussing your career goals! Your path to success begins here!

*This is a full-time position requiring open availability & overnights!

JOB RESPONSIBILITIES:

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Observes and reports any and all gaming violations and/or thefts of property and ensure these are documented.
• Maintains strict confidentiality of all property related issues.
• Operates monitor room equipment, including basic computer functions.
• Participates in court actions relating to gaming violations.
• Learns all games in use on property and all procedures and cheating indicators of such games.
• Writes proper reports as needed.
• Reads and understands relevant Massachusetts Gaming regulations and Title 31 rules and laws.
• Responds to surveillance supervision and gaming commission requests.
• Responds to requests of all other departments when necessary.
• Maintains a neat and organized work area.
• Performs Player evaluations while furthering knowledge of surveillance operations.
• Attends training classes and seminars as directed.
• Maintains digital recordings and storage and document any system abnormalities or malfunctions in the tech log.
• Observes and identifies suspected cheaters and cheating techniques, and makes department management aware of the observations.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience:

High school or equivalent degree required. Bachelor’s Degree in gaming surveillance or related field or equivalent experience preferred.

Requires general computer skills and basic knowledge of Microsoft Office.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
• Reliable, consistent, and punctual attendance is required.

Job Type: Full-time

Pay: $22.88 - $27.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift

Ability to commute/relocate:

• Everett, MA 02149: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Math: 6 years (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: In person