Senior Manager Digital Trust and Safety

As a Senior Manager Digital Trust and Safety at Sutherland, your main responsibilities will include overseeing the Digital Trust and Safety team, guiding Team Managers, developing and implementing strategies for trust and safety operations, and acting as a primary contact for senior stakeholders. Additionally, you will monitor KPIs, ensure compliance with regulatory requirements, and drive process improvement initiatives.

To be a strong candidate for the Senior Manager Digital Trust and Safety position at Sutherland, you should have proven experience in implementing documentation verification procedures, preferably in the iGaming industry. You will need excellent leadership skills, strong analytical capabilities, and effective communication abilities in English.

At Sutherland, collaboration is key! As a Senior Manager Digital Trust and Safety, you will foster a supportive environment for your team managers by developing SMART objectives and continuous feedback mechanisms. Teamwork is encouraged across departments and cultures, ensuring that innovation thrives.

As a Senior Manager Digital Trust and Safety at Sutherland, you will directly oversee a team of managers who, in turn, lead various operational specialists. This hierarchical structure allows for effective communication and support, enabling you to ensure the success of your team in achieving their operational goals.

Joining Sutherland as a Senior Manager Digital Trust and Safety comes with numerous benefits, including a permanent contract for job security, health and life insurance, generous annual leave with wellness days, food vouchers, a competitive salary, and clear career progression opportunities in our Sofia office.

To improve digital trust and safety, I'd focus on developing transparent policies that are communicated to users. Regular training for employees on compliance and best practices, alongside robust monitoring of safety metrics, would be key to fostering trust.

Ensuring compliance involves staying up-to-date with regulations, conducting regular audits, and establishing clear documentation and verification processes. Training staff to understand these regulations is also crucial.

In previous roles, I managed diverse teams by setting clear expectations, encouraging open communication, and providing ongoing support and professional development. Fostering a positive team culture led to increased productivity and morale.

Essential metrics include user feedback scores, incident response times, compliance audit results, and any metrics related to operational KPIs. Regularly reviewing these helps ensure goals align with company objectives.

I would facilitate a private discussion with the involved team members, encouraging open communication to understand each perspective. Working together to find a collaborative solution often helps strengthen team relationships.

To foster a high-performing team, I set clear, achievable goals, provide regular feedback, and celebrate successes. I believe in empowering team members by allowing them to take ownership of their projects and encouraging continuous learning.

In a previous role, I led a process improvement initiative by implementing a new documentation verification system that reduced processing time by 30%. The change involved soliciting team input and ensuring thorough training.

I believe in the importance of clear communication. I ensure that each team member understands how their specific goals contribute to the broader organizational objectives through regular meetings and alignment sessions.

I stay updated on digital safety trends by following relevant industry publications, attending webinars, and participating in professional networks. This proactive approach helps keep my strategies current and effective.

Team feedback is crucial in my management style; it shapes my approach and allows me to adjust strategies based on team insights, helping to create a more engaged and motivated environment.