Job details

SVP - Streaming Operations

Job Description

The SVP, Streaming Operations is a member of the senior executive team reporting to the EVP, Chief Technology Officer and key owner of the non-content elements of AMCN’s streaming product portfolio. They will partner cross-functionally with the Content Strategy, Commercial/Distribution, Finance, Advertising and Technology & Operations teams to facilitate top-notch customer experience and maximum profitability for AMC Networks streaming product portfolio.

In this position you will work in partnership with business leaders across multiple functions to deliver a fully integrated, consumer-centered experience for global audiences of AMC Networks streaming products. This executive will focus on traditional operational development needs (including creation of functional specifications, user interface and experience requirements), leveraging business intelligence, research and industry trends to inform programming decisions, developing customer service targets and objectives, planning and implementation of pricing, packaging and partnership initiatives as well as shared responsibility for the P&L. Collaborate with AMC’s content creators and marketing functions to drive awareness and growth of the company’s streaming portfolio

The SVP, Streaming Operations must have traditional product operations experience including technology, pricing, packaging and positioning. A successful candidate will have experience delivering high-quality solutions that have directly contributed to the overall success of a company. This executive will have successfully scaled and lead teams to deliver best-in-class offerings with a customer focus. Additionally, this candidate will be a solution-oriented thinker, collaborating with other parts of the global AMC Networks organization.

Responsibilities:

Strategy/Planning: Gather inputs from content strategy, research, distribution/partnerships, FP&A and industry peers and resources to identify and articulate marketplace and business requirements, define product feature set and partner on building long-term strategic plan and developmental roadmap for AMC+, Acorn and ALLBLK.
Product Management: Create comprehensive functional requirements, based upon marketplace needs, partnership commitments and general useability parameters that are then fed into technical development organization and product development roadmaps. Coordinate and integrate with Global Technology and Operations’ technical teams through the development lifecycle from prototype to generally available to end of life.
- Identify and prioritize features through market research and multiple data sources to ensure data-driven decision-making.
- Collaborate with the UI/UX design team to create user-centric, engaging experiences that drive customer product interaction, affinity and retention.
- Collaborate with technology development teams to investigate partnerships, determine build/buy/partner decisions and explore potential M&A opportunities that drive growth.
- Maintain comprehensive understanding of competitive landscape to identify potential for disruption and differentiation.
- Ensure disciplined management and execution around post-launch product feedback loop and issue resolution.
Pricing and Packaging: Partner with Commercial team on pricing strategy, distribution commitments from both a technical and packaging perspective as well as Financial Planning organization to meet consumer and B2B objectives. Collaborate on pricing and packaging opportunities on an ongoing basis, facilitating informed decision-making across all products in the marketplace.
Operations: Responsible for understanding customer experience on a daily basis, based upon tight integration with Customer Service organization as well as all available feedback loops. Assess current and evolving customer needs, enhancements to user experience, supporting customer retention, modifying and improving products.
Subscription Management: Oversee and manage the subscription lifecycle for AMC Network’s digital products and services. Responsible for handling all aspects of subscription management, including customer lifecycle elements: onboarding, billing, renewals, cancellations, and retention. Ensure a seamless and positive experience for subscribers while maximizing revenue and minimizing churn.
Customer Service: Oversee all inbound contacts from subscribers on all aspects of streaming products including payment, subscription terms, content questions, user experience etc. Manage a customer service team that is predominately outsourced to a CS vendor(s). Responsible for managing our relationships with vendors and ensuring that they are meeting our company's needs.
Product Deployment: Oversee the end-to-end process of product deployment, ensuring timely and efficient delivery. Coordinate with distribution, engineering, content, and marketing teams to ensure smooth integration and the launch of new products, features, and enhancements.
Data Analysis & Reporting: Define and analyze metrics and key performance indicators (KPIs) to measure product performance and user behavior / engagement to identify trends and inform decision-making. Generate reports and insights to identify trends, opportunities, and potential issues.
Integrations: Communicate the vision and roadmap to internal and external stakeholders, including clients, partners, and AMC Networks employees.

Qualifications

10- 15 years experience in product operations, ideally with experience in television or digital products
Bachelor's degree in Business Administration or related field; MBA or advanced Technical Degree preferred
Experience managing a large and diverse portfolio of products with a track record of delivering highly competitive, disruptive solutions while meeting or exceeding revenue, margin, and delivery commitments
Financial acumen with experience creatively building solutions in a resource constrained environment
Transformation experience, with proven success shifting strategies in line with changing market dynamics and customer demands
Commercial mindset balanced with technology know-how to drive focus and prioritize critical initiatives that generate sales and drive subscriber growth
Expertise incorporating customer insights to develop data-driven strategies to enhance customer experience
Experience building and leading teams and setting a culture of collaboration, innovation, and execution
Strong client relationship and demonstrated innovative problem-solving skills, with a collaborative, “one-team” mentality and ability to build trusted relationships with peers
Strong communication skills with experience speaking to large internal and external groups, bringing a deep understanding of industry trends, competition and market needs
Able to quickly integrate new information and gain expertise, to respond quickly to new and rapidly evolving technologies and understand the big picture transformation in the industry

The base compensation range for this position is $330,000 to $365,000 commensurate with experience. AMC Networks additionally offers a comprehensive benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Paid Time Off, Paid Parental Leave and Adoption Services, among other benefit plan options, subject to eligibility requirements. AMC Networks values the benefits achieved through in-office collaboration, but we provide our employees with the flexibility to work from home one day per week.

The Company is committed to policy of nondiscrimination in its employment and personnel practices. Applicants are considered for all employment without regard to race, color, religious creed, religion, alienage, citizenship, gender, gender identity, national origin, ancestry, genetic predisposition or carrier status, age, marital status, familial status, military or veteran status, status as a victim of domestic violence, stalking or sexual assault, sexual orientation, disability or any other characteristic protected by federal, state or local law.

By AMC Networks

AMC Networks is the ultimate destination for mold breaking, genre defying, and premier storytelling. Operating in over 125 countries worldwide, we’re the global leader in targeted subscription streaming and home to iconic and fan-favorite brands a...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in New York, NY

DATE POSTED

July 3, 2023