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IT Service Manager (m/w/d) - Remote image - Rise Careers
Job details

IT Service Manager (m/w/d) - Remote

SITS Group is seeking an experienced IT Service Manager to enhance our Managed Security Services and contribute to a secure digital future. The role involves stakeholder management and service quality assurance.

Skills

  • Experience in IT Service Management
  • Knowledge of ITIL processes
  • Experience with ISO 27001 and 9001
  • Analytical and strategic thinking
  • Excellent communication skills in German and English

Responsibilities

  • Stakeholder & customer management: Main contact for clients, coordination with internal teams, contract and service agreements, escalation management
  • Service financial management & reporting: Monitoring services, budget control, contract modifications, regular service reports
  • Interface management: Coordination with internal departments, process optimization, and ensuring internal communication
  • Service quality: Ensuring service quality, optimizing services, and conducting regular service reviews
  • Service change & rollout management: Planning and implementing service changes and rollouts

Education

  • Completed training or degree in IT-related field

Benefits

  • Structured onboarding and intensive training
  • Flexible working models and work-life balance
  • Opportunities for personal development and training
  • Corporate benefits for employees
  • Modern IT equipment provided
To read the complete job description, please click on the ‘Apply’ button
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TEAM SIZE
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 20, 2025

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