IT Service Manager (m/w/d) - Remote
Skills
- Experience in IT Service Management
- Knowledge of ITIL processes
- Experience with ISO 27001 and 9001
- Analytical and strategic thinking
- Excellent communication skills in German and English
Responsibilities
- Stakeholder & customer management: Main contact for clients, coordination with internal teams, contract and service agreements, escalation management
- Service financial management & reporting: Monitoring services, budget control, contract modifications, regular service reports
- Interface management: Coordination with internal departments, process optimization, and ensuring internal communication
- Service quality: Ensuring service quality, optimizing services, and conducting regular service reviews
- Service change & rollout management: Planning and implementing service changes and rollouts
Education
- Completed training or degree in IT-related field
Benefits
- Structured onboarding and intensive training
- Flexible working models and work-life balance
- Opportunities for personal development and training
- Corporate benefits for employees
- Modern IT equipment provided
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