Switchboard Operator

As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.

STATUS: Part Time

LOCATION: Unity Hospital

DEPARTMENT: Switchboard

SCHEDULE: Monday -Friday 5p-9p with additional flexibility to take on additional hours which would include weekends, holidays and include all three shifts, days, evenings and overnights.

ATTRIBUTES

• Two (2) years customer service experience, preferably in a fast pace environment setting
• Demonstrated compassion, empathy and customer service skills
• Strong verbal and written communication skills, including excellent diction and articulation
• Ability to multitask and work under rigorous pressure
• Proficient in use of computers; must be able to type a minimum of 35 wpm
• Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire

RESPONSIBILITIES

• Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)
• General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager

EDUCATION LICENSES/CERTIFICATIONS Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran