Instructional Designer
Who You Are
You're the kind of person who hears "Make corporate and product training fun" and thinks "Challenge accepted!" As part educator and part storyteller, you have a superpower for turning technical content and complex topics into engaging, lightbulb-moment experiences that stick.
But you know that education is about more than just teaching information. It's about using technology and psychology (and maybe a little bit of showmanship) to build learning adventures that people actually enjoy. If this sounds like you, and you're a naturally curious person always looking for ways to level up corporate and product training programs, we might be the perfect match.
About the Role
In this role, you will:
- Establish and grow a solid understanding of the Swoogo platform to describe all key features of the product and cover the primary use cases for our customers.
- Have a strong understanding of how the product fits into jobs and roles of our key personas.
- Build engaging, entertaining and comprehensive on-demand learning programs.
- Build and facilitate virtual or in person training as needed. This is estimated about 20% of the time.
- Collaborate with the Director of Product Enablement, Product Marketing, Product, Engineering, and Customer Experience teams to create engaging course content, training materials, and assessment criteria.
- Use the LMS, in-app tools, and other software to develop strategies in educating customers throughout their journey from onboarding to renewal.
- Design for a broader learning ecosystem, curating content and cross-linking to other resources, and proactively improving the discoverability and value of education content.
- Produce scalable materials that are replicable and maintainable over time.Tailor and adapt pre-existing training to customers based on their unique needs.
- Own post-training metrics and incorporate feedback into future training iterations.
- Gather and process inputs across stakeholders and seek to incorporate them into plans.
- Maintaining cross-functional stakeholder communication and facilitating regular collaboration.
- Identify project or initiative scope, set timeline and costs, and secure necessary cross-functional team support.
- Set and achieve milestones for completing projects, leveraging a basic understanding of project management principles.
- Proactively identify execution risks and identify paths to resolution with some help from their leaders.
- Seek to respond resourcefully and flexibly to unexpected changes.
- Often propose ideas for improvements across processes and systems within your area of responsibility that support the strategy and objectives.
- Maintain regular cadence for progress updates, team collaboration, and program communication.
What You’ve Done Before
- 3-5 years of experience in Instructional Design in SaaS.
- Experience with e-Learning software and video editing programs.
- Experience administering a Learning Management System.
- Balance on-demand learning and live facilitation.
- Model customer focus (internal or external) as a guiding principle for a training team.
- Conduct discovery sessions with SMEs and other stakeholders to determine deeper learner needs.
- Demonstrate excellent written and verbal skills, knowledge of practices relevant to technical writing, and an ability to quickly understand style guides, tools, and processes.
- Assess learning data and correlate its impact on business objectives.
- Stay on top of new trends and learnings in the customer education space.
- Built ongoing education programs with an in-app platform like Appcues.
It’d be Great if You’ve Done This
- Written technical documentation for a Help Center.
- Experience working for an event management company.
Swoogo & How We Work
Learn more about Swoogo and how we work.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you ready to join Swoogo as an Instructional Designer and take corporate training to the next level? If you’re someone who thrives on transforming complex concepts into captivating learning experiences, then this remote opportunity is perfect for you! At Swoogo, we believe that training should be engaging and informative, and as our Instructional Designer, you’ll play a pivotal role in crafting that experience. You’ll establish a deep understanding of our Swoogo platform, ensuring you can communicate its features and use cases effectively. Collaborating with various teams, you’ll build dynamic courses and facilitate training sessions, using your creativity and technical skills to captivate our audiences. Creating scalable learning materials while incorporating feedback to continuously enhance our programs is key. Your expertise will help educate customers from onboarding to renewal, and your passion for education will drive you to propose process improvements. With 3-5 years of experience in instructional design within the SaaS environment, you’ll leverage e-learning software and your strong communication skills to assess needs and measure the impact of your initiatives. If you’re eager to innovate and make learning enjoyable for everyone at Swoogo, we can’t wait to hear from you!
Swoogo exists to empower anyone to bring people together.
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