Care Coordinator

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, General Catalyst, and Khosla Ventures. 

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

• The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required. 
• Drive member engagement from enrollment through program completion
• Collaborate with Physical Therapists and be a trusted go-to resource for members
• Establish human connections with members, and provide personalized support across their participation in Sword’s virtual health program
• Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly
• Participate in outreach campaigns, encouraging members to continue their progress in the program
• Learn individual member communication preferences and tailor interactions to meet members’ needs
• Serve as an accountability partner for members, celebrating accomplishments and proactively addressing concerns regarding program adherence

• A Bachelor’s Degree or 2 years relevant experience in service-based environment preferred
• 1+ years of experience in either Tech Support or Call Center Support
• Proficiently use of Google Suite (Docs, Sheets, Slides)
• Experience with Zendesk or similar system (Freshdesk, Salesforce Service Cloud)
• Empathetic critical thinking
• Ability to thrive in a fast-paced environment
• Demonstration of a high level of personal accountability, resourcefulness, and commitment to quality
• Ability to multi-task, literally listen, type, and talk and type, simultaneously
• Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization

US Sword Benefits & Perks: *Eligibility: Full-time employees regularly working 25+ hours per week

Comprehensive health, dental and vision insurance*

Equity Shares*

Discretionary PTO Plan*

Parental leave*

401(k)

Flexible working hours

Remote-first Company

Internet Stipend for remote working

Paid Company Holidays

Free Digital Therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Portugal - Sword Benefits:

Health, dental and vision Insurance

Meal Allowance

Equity Shares

Portugal - Sword Perks:

Remote Work Allowance

Flexible working hours

Work from home

Unlimited Vacation

Snacks and Beverages

English Class

Unlimited access to Coursera Learning Platform

*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.*

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.