Account Executive - Northeastern U.S

The Account Executive at Symplicity is responsible for growing business by developing territory plans and sales strategies targeted towards higher education clients. This includes nurturing existing relationships, identifying new sales opportunities, and effectively communicating Symplicity’s value proposition to satisfy clients' needs.

To qualify for the Account Executive role at Symplicity, candidates should have 3-5 years of software sales experience in the higher education sector, a strong track record of exceeding sales quotas, and the ability to manage relationships at a senior level within major accounts.

The Account Executive position at Symplicity requires roughly 50% travel. This typically involves making two trips each month, lasting 2-3 days per trip, to meet with clients across the Northeastern U.S.

Symplicity provides a comprehensive suite of products designed for higher education institutions, covering areas such as career services, advising, student conduct, campus life, and housing. The Account Executive will promote these solutions to help clients enhance their operational capabilities and student outcomes.

Experience in tracking sales activities and managing client relationships within a CRM system is particularly important for the Account Executive role at Symplicity. This reflects the candidate's ability to streamline processes and maintain thorough records for client engagements.

In your response, emphasize your ability to establish trust and rapport by understanding client needs and maintaining consistent communication. It's vital to showcase how you’ve successfully cultivated long-term relationships in past roles.

Be prepared to share a specific example that highlights your sales strategy, your approach to overcoming obstacles, and the results you achieved. Use quantifiable metrics to demonstrate your success.

Discuss your method for assessing market potential and client needs, your criteria for prioritizing key accounts, and how you use data to inform your strategy. Include an example if possible for context.

Explain your process for listening to client concerns, validating their feelings, and addressing objections constructively. Effective scenarios from your experience can bolster your ability to handle objections with confidence.

Share the specific CRM software you have used and describe how you leveraged it to track your sales pipeline, manage client relationships, and analyze performance metrics to drive success.

Highlight your proactive approach to reading industry publications, participating in relevant webinars, and networking within the education sector. Emphasize how these activities help you provide solutions tailored to evolving client needs.

Choose a specific instance where you successfully navigated a challenging client situation. Focus on your communication skills, your understanding of the client's perspective, and the positive outcome that resulted from your actions.

Discuss how you believe teamwork enhances client service and sales execution. Offer examples of how you've successfully worked with internal teams or external partners to achieve better results.

Explain your criteria for assessing lead potential and your method for organizing follow-up activities. Mention how effective prioritization has led to successful conversions in your past experience.

Share your passion for sales and client success. Discuss how achieving objectives, fostering relationships, and making a difference in the higher education space inspire you to excel in your role.