Support and Operations Analyst

Impacting higher and technical education students by helping educational institutions increase their workability around the world is Symplicity's main purpose. To this end, we provide career and internship management software and services to around 2,000 institutions around the globe.

This vacancy is aimed at professionals who want to help directly impact these students. In it, you will work directly with our partner institutions, carrying out the important activities of a careers office such as:

. Review student CVs and provide feedback for improvements;

. Publication, communication and control of events, workshops and content on career improvement;

. Maintenance and approval of the base of partner employers and internship and employment opportunities for the institution's students and graduates;

. Contacting employers and promoting the career services of the institution;

. Organization and monitoring of career pathways;

. Operationalization of the careers platform;

. Generation and analysis of performance reports;

. Implementing specific projects;

. Supporting the client facing team with specific tasks;

. Among others.

• Recent or nearing completion of technical or higher education in Human Resources Management, Administration with an emphasis on Human Resources, Technology, Communication and related areas;
• Knowledge of the Office package, preferably Excel and Power Point;
• Facility with technological tools and data analysis;
• Discipline, Self-management, Quality in deliveries and Curiosity and desire to learn;
• Good written and oral communication for interacting with customers;
• Good communication in English to contact the team and international clients.

• Operationalization of the client's platform's daily routines, following established process rules that include:
• 1. Approvals from users, employers and opportunities;
• 2. Execution of Communication Routines with portal users (Banners, E-mails, Messages and Notices);
• 3. Configuration and Operationalization of Contents and Events;
• 4. Operation of Management Routines, Reports and KPIs;

• 5. Management of the Application and Application processes for opportunities;
• 6. Maintenance of user registrations, Flags and Activity Segmentation

• Preparation of status reports and dashboards for internal and customer operations;
• Monitoring and Interactions with the Internal Support team;
• Monitoring the Success Indicators and Action Plan of the Client(s) served with Team Brazil.
• Reporting to the Client Success Regional Manager for LAC.

Symplicity is the market leader in employability solutions. We help companies find talent, we help higher education institutions fill skills gaps, and we help recent graduates launch their careers. Used by more than 30 million students worldwide, our comprehensive suite of products touches the complete lifecycle of a student: from admissions to alumni engagement, Symplicity's products span career services, advising, student conduct and campus life.

We are Great Place To Work certified.

Come join our team!