Job details

Community Care Navigator - Hybrid

About Synapticure

As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.

The Role

The Community Care Navigator serves patients and caregivers by meeting them in their homes to understand their needs, and facilitate virtual care visits with other members of the care team. This role will ensure patients have the resources and confidence to connect with Synapticure’s care team virtually. Working collaboratively with the virtual care team, the Community Care Navigator is key in overcoming barriers to care, fostering strong relationships with patients, and representing Synapticure in the community.

Job Duties – What you’ll be doing

Facilitating Telehealth Access: Conduct in-home visits to help patients and caregivers connect with Synapticure’s care team through telehealth, ensuring reliable, user-friendly access to virtual care.
Patient In-Home Safety Assessment: Following comprehensive training, assess the safety of patients' environments as needed to support optimal care delivery (e.g., preventing falls, wandering, and other potential hazards).
Community Liaison: Serve as a daily Synapticure representative, liaising with clinic teams to problem-solve, answer questions, and ensure effective support for patients.
Patient and Caregiver Education: Address technological issues as they arise, empowering patients by providing guidance to enhance their tech familiarity and comfort.
Scheduling and Time Management: Assist with planning and adhering to visit schedules, ensuring timely appointments that meet patient and care team needs.
Collaborative Documentation: Communicate and document patient interactions post-visit, ensuring the virtual care team has a clear view of each patient's circumstances.

Requirements – What we look for in you

Adaptive and proactive attitude, tackling challenges with a “can-do” approach.
Ability to establish quick rapport and build trust with patients and caregivers.
Familiarity and comfort working with various technologies (e.g., cell phones, tablets, computers).
Commitment to supporting families living with dementia, including patient coaching for those with limited tech experience.
Comfort working with patients from diverse socio-economic, ethnic, and geographic backgrounds.
Familiarity with patient care or home health is a plus.
Access to a personal vehicle for work-related travel, as well as a valid driver’s license.

We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity:

Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families and personal experiences, we recognize the seriousness of our patients’ circumstances, and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.
Seek to understand, and stay curious. We start by listening to one another, our partners, our patients and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
Embrace the opportunity. We are energized by the importance of our mission, and bias toward action.

Benefits for Full-time Employees