AVP, Business and Customer Analytics(L10)

Job Description:

Role Title: AVP, Business and Customer Analytics(L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~52% women talent

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being

• We provide career advancement and upskilling opportunities for all to take up leadership roles

​Organizational Overview:

Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth.

Role Summary/Purpose:

AVP, Analytics – American Eagle (Individual Contributor) role is a part of India Analytics Hub (IAH). The role will deliver high visibility and high-impact projects, working in close collaboration with IAH and US Analytics teams to help solve key business problems with solutions that are powered by data and analytics. This role will be working in a consulting model and develop analytic solutions focused on enabling company’s growth and profitability.

Key Responsibilities:

• Support American Eagle business and analytics stakeholders in making informed decisions through data, analytics and insights

• Responsible and committed to the last mile execution of projects

• Lead analytics projects from scoping to delivery and solve business problems through basic to advanced analytics as applicable

• Work hands-on to derive insights from data and/or automate critical processes using analytical techniques, tools, software and provide actionable recommendations to enable effective decision making and reduce execution time, as appropriate

• Ensure projects are delivered in adherence to expected timelines, accuracy & compliance with meticulous project management

• Contribute to internal initiatives, perform other duties and/or special projects, as assigned

• Demonstrate project management skills and ability to handle multiple initiatives

Required Skills/Knowledge:

• Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 4+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 6+ years of hands-on relevant analytics/data science experience

• Minimum 4+ years of hands-on SQL/ SAS programming experience

• Must have experience with Business Intelligence and Reporting tools such as Tableau & Power BI

• Experience in Google Cloud Platform (GCP), data lakes, Extract, Transform, and Load (ETL) processes, and Big Data analytics

• Experience in campaign sizing, campaign performance measurement and customer targeting framework

• Proven ability to design and lead strategic projects and work independently, yet as key member and contributor to a broader team

• Be able to listen to the stakeholders, ideate/propose solutions, lead planning & execution, and deliver analytics projects

• Be able to effectively communicate (verbal, written & in presentation form) and lead analytics with senior stakeholders

• Experience in credit card or financial services industry

• Ability to effectively manage tasks and projects with competing priorities

Desired Skills/Knowledge:

• Experience working with Python/R, big data - Hadoop/Hive/GCP

• Experience in report automation to optimize performance

Eligibility Criteria:

Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 4+ years of hands-on relevant analytics/data science experience.

Minimum 6+ years of hands-on relevant work experience in lieu of specified degree

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role before applying

• Inform your manager or HRM before applying for the role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, skills) 

• Mandatory to upload your updated resume (Word or PDF format)

• Must not be on any corrective action plan (First Formal/Final Formal, PIP)

• L8+Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible

• L08 + Employees can apply

Job Family Group: