System Administrator

Job Title: System Administrator
Job Function: Responsible for the technical security, design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems.
Job Type: Direct Placement
Location: On Site Guaynabo, PR

About RCM:

RCM IT & Life Sciences is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.

Scope of Job

RCM is looking for a System Administrator for our Puerto Rico's largest network of pharmacies client.

Primary Responsibilities

• Responsible for the technical security, design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems.
• Serves as a technical lead to oversee the company’s assigned technical team and all daily tasks and initiatives they undertake, report progress, identify risks, and develop work plans.
• Able to work with your team and inspire them to reach area goals.
• Serves as a technical expert in system administration for complex operating systems.
• Recommends the redesign and configuration of operating systems and system applications.
• Investigates and analyzes feasibility of system requirements and develops system specifications.
• Identifies methods, solutions, and provides project leadership and management to provide a high level of service to the customers of the department.
• Participate in the installation, testing, upgrading (both software and hardware) and retirement of storage, backup, and server equipment.
• Creating network policies and authorization roles and defending against unauthorized access, modifications, and destruction.
• Ensuring security and efficiency of IT infrastructure.
• Responsible for the network software, hardware, such as servers, switches, backup systems, and firewalls.
• Responsible for the network services, such as email configuration, file management, and security.
• Participates on creating and updating of network policies and authorization roles and defending against unauthorized access, modifications, and destruction.
• Monitor and report on processes, uptime, performance, security, utilization, and capacity of equipment.
• Maintain up to date knowledge on the most recent storage, backup, and server equipment technologies.
• Participate in equipment capacity planning efforts and perform development and testing of new equipment architectures.
• Coordinate with ISO vulnerability and penetration tests, identifying and defending against threats, and developing disaster recovery plans.
• Execute and monitor server equipment backups to ensure company data and applications are safeguarded and can be restored to establish normal operation after an incident or disaster.
• Implement continuous improvements (upgrades and patches) to ensure equipment is preventively maintained, running properly, and protected from computer viruses and/or other security threats.
• Interact with users and other IT teams to accommodate requests for equipment services (data storage, applications).
• Lead troubleshooting initiatives and resolves storage, backup, and server equipment failures by analyzing issues and implementing corrective actions.
• Perform root cause analysis and take measures to address root cause analysis findings.
• Assist in/or Maintaining validated server equipment documentation, perform tuning of performance, install server equipment software, and allocates storage space.
• Assist in/or Installing, administering, and troubleshooting network security solutions.
• Updating software with the latest security patches and ensuring the proper defenses are present for each network resource.
• Configuring or coordinating with provider; security systems, analyzing security requirements, and recommending improvements.
• Monitoring network traffic for suspicious behavior.
• Consulting with ISO about the best security practices and providing technical advice.
• Coordinating implementation, Configuring, and supporting of security tools, such as firewalls and anti-virus software.
• Providing 24/7 on-call support as assigned. Shift flexibility required.

• Pharmacy or Healthcare previous experience.
• Prior experience supporting Data Centers Operations, Monitoring, Capacity Planning, Servers, Storage, Microsoft Suite, Databases, Network, Security, Backup Solutions and Strategic Roadmaps.
• Fluency in spoken and written Spanish and English.
• Understand business practices, approaches, organization, politics, and culture.
• Technical research and development knowledge are desired.
• Proficiency in Microsoft Office: Excel, Word, Access, and Microsoft Outlook.
• Strong, structured, process-driven, and analytical skills.
• Demonstrate ability to work under pressure with compressed deadlines and multiple deliverables.
• Willingness to take ownership of problems and follow through to completion.
• Ability to prioritize and manage time.
• Arrive at work promptly and consistently.

• Bachelor's Degree in Computer Science/Engineering or equivalent work experience.
• Preferred Certifications: Microsoft Certified System Engineer (MCSE); Microsoft Certified System Administrator (MCSA); Cisco Certified Network Associate (CCNA); Microsoft 365 Certified Fundamentals; Microsoft Certified Azure Fundamentals
• Post-graduate degree in applicable area of expertise or equivalent experience.

Equal Opportunity Statement

RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Disclaimer

This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Job Type: Direct Placement
Location: On Site Guaynabo, PR

About RCM:

RCM IT & Life Sciences is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.

Scope of Job

RCM is looking for a System Administrator for our Puerto Rico's largest network of pharmacies client.

Primary Responsibilities

• Participate in the installation, testing, upgrading (both software and hardware) and retirement of storage, backup, and server equipment.
• Creating network policies and authorization roles and defending against unauthorized access, modifications, and destruction.
• Ensuring security and efficiency of IT infrastructure.
• Responsible for the network software, hardware, such as servers, switches, backup systems, and firewalls.
• Responsible for the network services, such as email configuration, file management, and security.
• Participates on creating and updating of network policies and authorization roles and defending against unauthorized access, modifications, and destruction.
• Monitor and report on processes, uptime, performance, security, utilization, and capacity of equipment.
• Maintain up to date knowledge on the most recent storage, backup, and server equipment technologies.
• Participate in equipment capacity planning efforts and perform development and testing of new equipment architectures.
• Coordinate with ISO vulnerability and penetration tests, identifying and defending against threats, and developing disaster recovery plans.
• Execute and monitor server equipment backups to ensure company data and applications are safeguarded and can be restored to establish normal operation after an incident or disaster.
• Implement continuous improvements (upgrades and patches) to ensure equipment is preventively maintained, running properly, and protected from computer viruses and/or other security threats.
• Interact with users and other IT teams to accommodate requests for equipment services (data storage, applications).
• Lead troubleshooting initiatives and resolves storage, backup, and server equipment failures by analyzing issues and implementing corrective actions.
• Perform root cause analysis and take measures to address root cause analysis findings.
• Assist in/or Maintaining validated server equipment documentation, perform tuning of performance, install server equipment software, and allocates storage space.
• Assist in/or Installing, administering, and troubleshooting network security solutions.
• Updating software with the latest security patches and ensuring the proper defenses are present for each network resource.
• Configuring or coordinating with provider; security systems, analyzing security requirements, and recommending improvements.
• Monitoring network traffic for suspicious behavior. Consulting with ISO about the best security practices and providing technical advice.
• Coordinating implementation, Configuring, and supporting of security tools, such as firewalls and anti-virus software.
• Providing 24/7 on-call support as assigned.
• Shift flexibility required.

• Proven work experience as an IT Administrator, System Administrator, Network Administrator or a similar position in the IT industry.
• Complete knowledge of various IT systems and networks.
• Advanced skill in maintaining, repairing, and providing technical support for a variety of computer systems, hardware, and software.
• Performance of complex upgrades on a wide variation of operating systems, including systems integration and customization.
• Analysis and resolution of complex computer applications and systems problems for multiple clientele.
• Understand existing and emerging technologies.
• Fluency in spoken and written Spanish and English.
• Understand business practices, approaches, organization, politics, and culture.
• Technical research and development knowledge are desired.
• Excellent knowledge of Customer Service best practices.
• Proficiency in Microsoft Office: Excel, Word, Access, and Microsoft Outlook.
• Strong, structured, process-driven, and analytical skills.
• Demonstrate skills in building relationships within departments and between departments.
• Demonstrate ability to work under pressure with compressed deadlines and multiple deliverables.
• Demonstrated ability to communicate ideas clearly and concisely to leadership.
• Willingness to take ownership of problems and follow through to completion.
• Ability to prioritize and manage time.
• Arrive at work promptly and consistently.
• Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective.

• Bachelor's Degree in Computer Science/Engineering or equivalent work experience.
• Preferred Certifications: Microsoft Certified System Engineer (MCSE); Microsoft Certified System Administrator (MCSA); Cisco Certified Network Associate (CCNA); Microsoft 365 Certified Fundamentals; Microsoft Certified Azure Fundamentals

Equal Opportunity Statement

RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Disclaimer

This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

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