Job details

System Administrator

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

We’re looking for an energetic, customer focused, results oriented System Admin to drive the support of Direct Supply’s infrastructure, including compute, storage, network, AD, Exchange and Cloud computing.

In the System Administrator position, you’ll leverage your knowledge of technology systems to troubleshoot, resolve problems, and make improvements across the Direct Supply environment. We’re looking for a team member who has broad familiarity with a variety of the infrastructure concepts, practices, procedures and products. The ideal candidate will have the aptitude, adaptability, and excitement to learn and stretch across our platform systems. If you thrive on small teams that focus on out-of-box solutions with a passion for customer focus, we invite you to apply to learn more about our collaborative team that is excited to drive business outcomes and provide customer focus!

Competencies & Skills Needed:

Learning Agility - Demonstrates a strong desire to learn and support a wide variety of infrastructure and cloud systems.
Mentorship - Educates front-line support teams by providing system tools, training, and operational documentation.
Perseverance - Demonstrates a sense of ownership and execution to dig in and problem solve. Rarely gives up before escalating to others.
Composure - Brings a sense of calmness and control to high stress situations, such as outages, to drive issue resolution quickly. Acts as a settling influence in a time of crisis or pressure.
Problem Solving - Leverages rigorous logic and methods to solve difficult problems with effective and realistic solutions. Digs in to find answers and uncovers hidden problems. Looks further than the obvious and relies on all information to form an unbiased analysis.
Informing - Provides timely and accurate information to key stakeholders.
Demonstrates a high degree of accuracy and attention to detail through delivery of quality work to support business outcomes and results.
Must be able to lift up to 40 lbs. (e.g. switch or router equipment, UPS batteries, etc.) unassisted using safe moving or lifting techniques; ability to climb ladder to access network closets

What You’ll Do and Impact:

Utilize tools, data and software to understand and resolve platform support issues escalated internally from the Client Support team.
Recommend improvements to platform operations to drive reliability, health monitoring and capacity management.
Create and maintain support and self-help documentation.
Monitor and support the operational and administrative management of server and network platforms.
Collaborate with Internal Client Support, Internal Client Engineering, and Platform teams to deliver on support initiatives with a high degree of quality.

Experience:

Bachelor’s degree with a focus in IT or equivalent experience
2-4+ years experience supporting the following systems: Exchange administration, SSO, MFA, Azure AD and conditional access, DNS, DHCP, Windows and Linux Server OS, and/or network administration.
Experience with automation tooling including Terraform and Powershell/Python.
Participate in on-call rotation, after hours maintenance and occasional weekend support work.
Requires reliable transportation to travel between campuses (North Milwaukee to Downtown Milwaukee) as needed to provide support.

Additional Items of Interest:

Experience supporting Azure administration and familiarity with AWS services and console.
Experience with O365 and Sharepoint administration.
Experience with database technologies: DataBricks, SQL, etc.
Experience with build automation tooling: Gitlab, Git, CI/CD etc
Experience supporting wireless technologies.

Job to be performed in the location listed. Generous benefit package available. Click

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Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces.