Systems Administrator

• Maintain the software and server configuration according to WMATA standards and good industry practices.
• Perform upgrades, patches, and installations.
• Coordinate with the Project Manager, technical leads, IT Infrastructure and Operation and Cyber-Security Enterprise Architecture, database administrators, and other WMATA stakeholders to expeditiously troubleshoot service failures.
• RSA Archer Administration
• Create and maintain appropriate monitoring procedures and reports.
• Manage the product migration from development to production.
• Provide clear, accurate communication regarding planned and unplanned service outages according to WMATA standards.
• Create and maintain accurate, up-to-date documentation regarding the system environment, standards, and procedures.
• Develop or acquire reports and dashboards on system health; create and execute test plans related to systems health.
• Stay up-to-date on the latest components, upgrades, patches, and releases.

• Application Server Setup and Maintenance
• User Management and LDAP Integration
• Maintain and update licenses for all the tools
• Upgrade OS, Apply Windows security patches, Monitor server performance, storage space, resolve security vulnerabilities
• Upgrade Applications, Apply application patches, fixpacks, resolve security vulnerabilities
• Maintain and support databases – Oracle and SQL server • Install db patches, monitor space usage, resolve security vulnerabilities
• Support interface between third party testing tools and QM module
• Work with Teams to migrate their source code from other tools used • Assist users with installation and usage of the Jazz RTC Clients, Jazz Eclipse and Visual Studio Plugins
• Perform Quarterly User Access Reconciliation
• Train users how to store documents, link artifacts, code review and create baselines
• Create and maintain custom Project Area and Project Templates when requested
• Maintain and Modify Project Area Template

• Bachelor’s degree in computer science or a related field.
• 5+ years of experience in developing and maintaining customizations to modules, scripts, triggers, and reports in RSA Archer.
• 3+ years of experience in user management, creating roles, assigning roles, setting permissions, and maintaining the software and server configuration.

• Experience in upgrading OS, applying Windows security patches, monitoring server performance, storage space, and resolving security vulnerabilities.
• Experience in installing db patches, monitoring space usage, and resolving security vulnerabilities.
• Knowledge of Oracle and SQL server.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

• Ability to share information with peers and managers.
• Proven Capacity in documenting work
• Flexibility in job duties and ability to learn skills from fellow team members.
• Ability to share knowledge & work cross functionally within own team & between teams.

Location: Remote

• Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
• Development – Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options.