Job details

Systems Engineer III

Job Summary:

The Systems Engineer III is responsible for providing technical guidance, training and work direction to less experienced engineers.

Essential Functions:

Develop new program, systems and/or computing infrastructure
Identify and document business requirements for new development projects and prepare detailed technical specifications from which programs or infrastructure can be built
Lead service support activities and initiatives
Lead or work on the company's most complex projects
Ability to break down and communicate complex concepts in manageable parts for successful execution by teams and team members
Coordinate vendor relationships and commitments on project involvement/deliverables
Design and implement systematic approaches and alternatives
Conduct preliminary studies to define needs and determine feasibility
Confer with clients and analyze business/functional requirements.
Develop procedures for moving program changes, enhancements, etc. into IT production processing
Understand and relate business/functional requirements to application/infrastructure requirements
Initiate and lead support activities including problem analysis, technical evaluation, work estimates and implementation services
Coordinate support or project activities with all applicable constituents including customers using the systems, IT staff supporting the systems, vendors/third parties, and/or business managers
Identify and lead, as assigned, resources and communications to facilitate work completion
Train and provide guidance to new IT team members to assist them in orientation to policies, procedures, and responsibilities
Serve as an escalation point for system engineers to escalate problems and inquiries requiring further evaluation beyond the associated skill level
Represent IT in project and/or business meeting and engagements
Lead conference calls or visits with vendors/third parties
Introduce new customers to IT services to assist in familiarizing them with appropriate systems, services, policies, and procedures
Perform any other job duties as requested

Education and Experience:

Bachelor’s degree in Computer Science, Information Systems, Business Administration or related field or equivalent years of relevant work experience is required
Five (5) years of experience working in administration on Facets, CCA, SAP, CRMs, analytic tools or other similar enterprise systems is required
Familiarity with the healthcare environment (Medicaid/Medicare)
Experience with PowerBI, PowerPlatform Enterprise administration
Experience with Azure

Competencies, Knowledge and Skills:

Advanced computer skills
Advanced troubleshooting and problem solving capabilities
Training and/or experience with Microsoft Word, Excel, Access, PowerPoint, Windows Server, SQL, Exchange, Project and Visio
Advanced hardware troubleshooting
Experience with Linux or IBM Websphere solutions preferred
Effective organization and prioritization skills
Communication skills
Ability to work independently and within a team environment
Attention to detail
Training/teaching skills
Technical writing skills
Time management skills
Proper phone etiquette
Customer service orientated
Decision making/problem solving skills
Leadership skills
Advanced troubleshooting skills

Licensure and Certification:

MCSE, MCSD, CCN, CCNE, or CISSP is preferred

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

$76,700.00 - $122,700.00

Compensation Type (hourly/salary):

Salary

Organization Level Competencies

Create an Inclusive Environment
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.