Systems Engineer

Are you looking for career opportunities that provide top-notch benefits including paid vacation and sick leave, parental leave, outstanding health, vision, and dental insurance, an on-site health clinic for you and your dependents, a generous retirement plan, and much more? Then bring your talents to Travis County!

Deploys, maintains and administers server hardware and operating systems and application software. Monitors system performance and capacity and tracks performance trends. Provides second and third tier technical support to end user departments. Troubleshoots, and works with external vendors, as necessary, to resolve general, more routine system issues. Consults with departments to understand network needs and service requirements and implement the appropriate integrated network services.

Distinguishing Characteristics:

This is the first in a series of three systems-related job classifications within the Information Technology job family. Deploys, maintains and administers server hardware and operating systems and application software. Provides second and third tier technical support to end user departments and consults with departments to understand general network needs and service requirements and implement the appropriate integrated network services. This classification may require a flexible work schedule in order to meet the needs of the department.

• Administration of Azure AD, Conditional Access, and SSO
• Administration of Microsoft 365, Teams, Exchange Online, SharePoint Online, and OneDrive
• Administration of Microsoft 365 Compliance, Governance, and Management policies
• Configures and maintains servers with basic to moderately complex network operating systems and application software. Schedules software installations and upgrades.
• Troubleshoots and resolves general, more routine system access and connectivity problems through the use of system utilities.
• Maintains current system operations and backup procedures and assists in ensuring data/media recoverability.
• Prepares technical documentation for applications.
• Acquires, tests and applies system software/hardware updates, releases and patches.
• Conducts basic diagnostics and troubleshoots network hardware components, system software and hardware.
• Implements system policies and standards and ensures adherence to approved security and disaster recovery procedures.
• Consults with departments on proper systems selection and automation designs to meet business objectives while maintaining full integration with other networks and resources.
• Gathers and documents user requirements. Develops more routine system designs.
• Assists in the evaluation of vendor products in hardware, software and telecommunications equipment and recommends purchases consistent with the organizations short-term and long-term objectives.
• Coordinates work performed by outside vendors and monitors vendor service level agreements (SLAs).
• Tracks performance trends, maintains data bases, and assists users in utilizing automated systems applications.
• Provides or coordinates user assistance in the field or through Help Desk activities.
• Performs other job-related duties as assigned.

Education and Experience:
Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND one (1) year of relevant work experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License.

Preferred:
Microsoft Certified Systems Engineer (MCSE).
Certified Novell Engineer (CNE).
Novell Certified Linux Engineer (NCLE).

Knowledge, Skills, and Abilities:

Knowledge of:

• Policies, practices, procedures and terminology of assigned function.
• Federal, State, Local and County applicable laws, rules, regulations and guidelines.
• Information technology hardware, software and peripherals as related to assigned function.
• Network Operating Systems.
• Systems integration and multiple network protocols, such as TCP/IP, IPX/SPX, DHCP, DNS, SNMP.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

• Problem-solving and decision-making.
• Both verbal and written communication, including presentations and communicating technical issues in non-technical language.

• Design, install, manage and monitor complex systems, operating system software and applications.
• Work independently and efficiently and as part of a team.
• Manage time well, perform multiple tasks and organize diverse activities.
• Demonstrate strong customer services skills.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public.

Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing, crawling, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Work Hours: 8 AM - 5 PM; Monday through Friday.

Location: 700 Lavaca Street, Austin, TX

Department: Information Technology

Criminal Background Check Required.