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Level 3 IT Helpdesk Technician

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We are seeking a Level 3 IT Systems Engineer to join our dedicated team. This role focuses on advanced server infrastructure management, data backup verification, and IT system maintenance. The ideal candidate will have significant experience in server infrastructure, data backups, and IT system engineering.

This is a task-based role involving data backup verifications, documentation, customer audits, server reboots, firewall patching, firmware installations, and occasional late-night customer support calls.

Key Responsibilities:

Manage and maintain server infrastructure, including installations, configurations, and troubleshooting.
Oversee and verify data backup processes to ensure system integrity and business continuity.
Conduct customer audits and create detailed documentation of IT systems and processes.
Perform server reboots, firmware installations, and firewall patching to ensure optimal system performance and security.
Provide advanced technical support for hardware, software, and network issues.
Troubleshoot and resolve complex technical problems related to IT infrastructure.
Work closely with other IT teams to escalate and resolve system-related issues efficiently.
Document all actions and solutions within the company’s ticketing system.

Extensive experience in server infrastructure management and system administration.
Strong expertise in data backup solutions and disaster recovery planning.
Advanced knowledge of Windows Server, Active Directory, and virtualization technologies (VMware, Hyper-V, etc.).
Proficiency in firewall management, security patching, and network configurations.
Familiarity with cloud-based technologies, including Azure and AWS.
Experience with remote support tools and IT service management software.
Excellent analytical, problem-solving, and documentation skills.
Ability to work independently on overnight shifts and make critical IT decisions.

Preferred Skills:

Certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Server+, or Cisco CCNA.
Experience with PowerShell scripting and automation.
Strong understanding of cybersecurity best practices.
Prior experience in a Managed Services Provider (MSP) environment.

Working Hours:

Initial Training: Monday – Friday, 8 AM – 4:30 PM EST.
After Training: Overnight EST shift / morning shift in PHT (Philippine Time)

(hours TBD, with flexibility)

Salary: $1500-$2500 USD per month

This role offers a dynamic work environment where you will play a crucial role in maintaining and optimizing IT infrastructure for our clients. If you are a skilled IT professional with a strong background in server infrastructure and data backup management, we encourage you to apply!

Average salary estimate

$24000 / YEARLY (est.)

min

max

$18000K

$30000K

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What You Should Know About Level 3 IT Helpdesk Technician, Talent Cottage

Join our vibrant team as a Level 3 IT Helpdesk Technician! We're a dedicated bunch who thrive on solving complex IT challenges and ensuring that our clients' systems run smoothly. In this role, you'll take charge of managing server infrastructure, verifying data backups, and maintaining IT systems to guarantee that everything is operating at peak performance. If you love diving deep into advanced server management, tackling tricky firewall patches, and performing crucial firmware installations, you're going to fit right in with us. You will also have a chance to shine during customer audits and document key IT processes to help us streamline operations. Your technical prowess in Windows Server, Active Directory, and virtualization tech like VMware or Hyper-V will be put to great use here, enabling you to resolve a wide array of hardware, software, and network issues. Plus, as the role demands occasional late-night customer support calls, it suits tech enthusiasts who are comfortable making critical decisions on the fly. We're looking for someone with extensive experience in server management, strong analytical skills, and a solid understanding of cloud technologies like Azure and AWS. If you're ready to elevate your career and work in an environment where your contributions make a tangible difference, we can't wait to welcome you aboard as a Level 3 IT Helpdesk Technician, where your skills and passion for IT will shine every day!

Frequently Asked Questions (FAQs) for Level 3 IT Helpdesk Technician Role at Talent Cottage

What are the key responsibilities of a Level 3 IT Helpdesk Technician at our company?

As a Level 3 IT Helpdesk Technician, you will be responsible for managing and maintaining server infrastructure, verifying data backup processes, conducting customer audits, and documenting IT systems. You will also perform server reboots, firmware installations, and firewall patching, alongside providing advanced technical support for complex issues, ensuring a seamless IT experience for our clients.