Manager, Strategic Initiatives

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.    

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome.   With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.  

About the role:  

We are seeking a Strategic Initiatives Manager to support the growth and operations of Talkiatry’s Mindshare Referrals program. This person will be responsible for managing our partnerships with virtual-first provider groups, supporting daily operations across the program, and scoping and executing initiatives to improve and expand the program. Successful candidates will bring a blend of partner management, strategic thinking, analytical rigor and execution mindset.   

• Oversee Strategic Partnership Management, Digital Partners:
• Manage Talkiatry’s referral partnerships with digital provider groups, cultivating strong relationships with leaders, providers, and staff members across partner organizations 
• Drive awareness of Talkiatry among referring providers and staff by running trainings, organizing educational sessions, sharing information on Talkiatry via email, etc.  
• Develop processes to increase efficiency of partnership operations and improve partner satisfaction  
• Serve as primary point of contact for partner providers and staff, addressing questions, resolving issues, and proactively identifying opportunities for collaboration 

• Undertake Program Analytics & Reporting: 
• Develop and maintain dashboards to monitor key performance indicators (KPIs) across the Mindshare Referrals program and individual partnerships  
• Collect, analyze and interpret data to derive actionable insights across the program 
• Prepare reports and presentations for internal and external stakeholders, summarizing partnership activities, progress against goals, and areas for improvement 

• Scope & Execute Strategic Initiatives:
• Conduct detailed analyses and collaborate with the core Mindshare Referrals team to identify opportunities to improve overall referral program 
• Work with stakeholders across marketing, operations, clinical leadership, and product to scope and implement initiatives to improve our referral volume and conversion  
• Scope and execute experiments and pilots to improve the provider referral experience, referred patient onboarding experience, and internal operations 

• Bachelor's Degree 
• 2-4+ years of experience in consulting, strategy and operations, strategic partnerships or a related role.  
• Experience in healthcare is a plus  
• Strong analytical skills with the ability to translate data into actionable insights and strategic recommendations 
• Excellent communication and interpersonal skills 
• Exceptional project management skills with the ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment 
• Proven track record of successfully developing and managing strategic partnerships that drive business growth and innovation 

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care  
• Collaborative environment: be part of building something from the ground up at a fast-paced startup   
• Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC   
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!  
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands   
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first  

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.  

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us. 

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.