Tamr Technical Support Engineer

Tamr is the enterprise data mastering company trusted by large enterprises like Blackstone, the US Air Force, Toyota, and Thermo Fisher. The company’s patented software platform uses machine learning supplemented with human feedback to master and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by top-tier investors such as NEA and GV, Tamr is transforming how companies get value from their data.

We are looking for a Technical Support Engineer to join our team and support our customers in getting the most out of Tamr’s AI-driven data products and mastering solutions. This individual must have excellent troubleshooting, debugging, and problem solving skills.   He or she will be responsible for identifying root causes of problems, identifying dependencies, and then using their proven software development skills to deliver corrected software code.This individual must also be able to interact with other teams and customers in a professional manner as the job involves providing the back-line of support for escalated software issues. 

Responsibilities for Technical Support Engineer

-Respond to customer inquiries and assist in troubleshooting and resolving issues

-Attend virtual meetings with clients to analyze, troubleshoot and diagnose problems

-Coordinate with other internal teams (professional services, software engineering, customer success) to get customers unblocked as quickly as possible

-Assist in creating documentation on troubleshooting and how-to-guides

Qualifications for Technical Support Engineer

-Masters (preferred) or Bachelor's degree in computer science, engineering, or equivalent field

-1+ years of experience in a technical role, either as a software engineer or technical customer support engineer

-Professional written and interpersonal skills, which are essential when communicating with customers and clients

-Proven ability to handle complex, open-ended problems

-1+ years of proven programming skills, preferably in Python

-1+ years of proven experience with Linux system administration, including shell scripting

Other Preferred Qualifications

-Familiarity with cloud architectures and technologies (AWS, GCP)

-Familiarity with Java, Kotlin, and/or Javascript

-Familiarity with version control software such as git

-Familiarity with SQL or other relational databases

Technologies we use:

-Multi-cloud (GCP/AWS/Azure)

-Git, GitOps, Terraform, Ansible

-Kubernetes, Helm, Istio, Docker

-Big Data Technologies (BigTable/HBase, Dataproc/Databricks/Spark)

-PostgreSQL, BigQuery, Snowflake, Synapse, SpannerJava

-Python, Kotlin

-Jenkins

Tamr provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.