Enrollment Coordinator

About Tangelo!

At Tangelo, we improve access to nutritious, delicious food for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced or even free costs through partnerships with insurance companies, governments, universities, non-profits, and employers.

Join Our Team as an Enrollment Coordinator!

We are seeking a motivated Enrollment Coordinator to join our team! You will oversee the member enrollment process, managing applications, verifying eligibility, and maintaining records. As the primary contact for enrollment inquiries, you’ll ensure a smooth onboarding experience and provide excellent customer service to new and potential members.

What You’ll Get To Do

• Member Enrollment:

  • Process membership applications promptly and accurately

  • Verify eligibility and completeness of enrollment forms

  • Conduct follow-up communications to obtain any missing information

  • Assist prospective members with the application process, providing guidance and responding to inquiries

• Data Management:

  • Maintain accurate and up-to-date membership records in the database

  • Ensure confidentiality and security of member information

  • Generate and analyze enrollment reports to identify trends and areas for improvement

• Customer Service:

  • Interact with members via phone, chat, and email

  • Address and resolve any enrollment-related issues or concerns

  • Provide information about membership benefits, policies, and procedures

• Coordination and Communication:

  • Collaborate with the Enrollment Manager and other departments to streamline the enrollment process

  • Communicate with external partners and stakeholders as needed

  • Assist in developing and updating enrollment materials and resources

• Compliance and Quality Assurance:

  • Ensure all enrollment activities comply with company policies and regulatory requirements

  • Participate in regular training to stay updated on changes in policies and procedures

  • Conduct quality checks to ensure accuracy and consistency in the enrollment process

What You’ll Bring To The Team

• Minimum of 2 years of experience in a customer service, administrative, or enrollment role

• Experience in the healthcare or membership-based industry is a plus

• Strong organizational and multitasking abilities

• Excellent communication and interpersonal skills

• Proficiency in Microsoft Office Suite/Google tool suite and database management

• Attention to detail and problem-solving skills

• Ability to work independently and as part of a team

• Flexibility to work occasional evenings or weekends as needed

• Bilingual skills may be required depending on the member demographic

The job looks interesting but you don't know if you meet all of the qualifications on paper?

Apply anyway! We're aware that many people only apply for a job when they've met every requirement listed in a job description. At Tangelo, we hire the PERSON, not the resume. We value diversity, in experiences and backgrounds, and are committed to providing equal opportunity for all applicants and employees. While there are certain requirements that exist for all open positions, we want to get to know YOU above all else when making our hiring decisions. Go for it.

Our Commitment to Transparency

At Tangelo, we are committed to transparent & equitable practices across our entire organization. This is a critical component of our hiring process and as such, compensation and other benefits for this role will be discussed during your first interview to ensure a fair interviewing experience and effective use of your time. No questions are off-limits as we believe complete transparency leads to an enjoyable hiring experience for all involved.

What We Offer

• Competitive compensation.

• Unlimited PTO and 9 public holidays.

• Medical, dental, vision & life insurance. Two of our medical plans include a 100% employer-paid option for Tangelino only enrollment.

• Eight weeks of fully paid parental leave after eight months of employment.

• Remote-first work environment for most employees. If you join our Field Acquisition Team, you have the opportunity to WFH at least 1 day/week.

• Company provided MacBook for most employees. If you join our Field Acquisition Team, you receive a company provided iPad.

• Employee wellness resources and discounts for things like emotional health, auto, financial, travel, electronics, apparel, gym & fitness, food & grocery, child care, pets, education and more!

Equal Employment Opportunity Statement

We value a diverse environment. Tangelo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.