Client Success Manager

Skills

• Native fluency in Mandarin Chinese and professional fluency in English
• Strong project management skills
• Creative problem-solving skills
• Excellent communication skills
• 2-3 years of experience in customer success or similar client-facing roles in B2B business
• Technical proficiency to explain technical processes to non-tech-savvy clients

Responsibilities

• Build and maintain strong relationships with assigned clients
• Drive product adoption and client satisfaction
• Serve as main point of contact between clients and the Tarro team
• Strategize with clients to connect their business goals with Tarro products and services
• Ensure clients realize the full potential of Tarro products and services
• Document and escalate critical issues for resolution
• Provide customer recommendations for product/service improvements
• Share best practices with team members to enhance overall client support quality

Benefits