Job details

Senior Network Engineer

About Wonders

Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Wonders, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Wonders has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Wonders with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping Independent Restaurants Thrive

What the role is about

As a Network Engineer, you will work on all things related to the company network infrastructure, from on-prem and the cloud. You will design, implement, and maintain a reliable, secure and efficient data communications network for our offices around the world. You should be ready to contribute to improvements and design. The ideal candidate will be able to deploy, configure, maintain and monitor all active network and VoIP equipment in order to ensure smooth network operation.

Mission

To design, build, and maintain the company network to ensure it always stays up and running, can scale, and can handle the unexpected.

Successful Outcomes

The network has a high agreed upon SLA uptime
The network has proper redundancy in placed in case of failure
The network must continue to meet the demands of business as it grows
The network team, as a whole, knows how to properly handle and resolve network related incidents

Key Responsibilities

Design, administer, maintain and support the availability, performance and security of the network systems that include, SDWAN (Aruba Silverpeak), Cloud Networking (AWS), Routers (Ubiquiti Edge Routers), wireless networking(Unifi), Firewalls, Switches (Cisco), Load Balancers, VPN, QoS, MPLS, SBCs, PBX platforms (Asterisk), Circuits and servers evidencing strong knowledge of security, switching, and routing technologies
Monitor network performance (availability, reliability, utilization, throughput, goodput, and latency) and test for weaknesses
Monitor and identify capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems
Perform network maintenance and system upgrades including service packs, patches, and hotfixes
Provide Level-2/3 support and troubleshooting to resolve issues reported by end user
Perform analysis of maintenance failures, research trends, causes of failures, and recommend solutions to avert future failures
Perform, and troubleshoot, on all voice services for all LAN and WAN hardware modules
Liaise with vendors and other IT personnel for problem resolution
Fully support, configure, maintain and upgrade in house networks and servers
Define network policies and procedures
Gather, compile, and maintain enterprise level VoIP network diagrams
Research and make recommendations on server system administration

Qualifications

4+ years of proven hands-on experience in a network administrator role
Hands on experience in networking, SDWAN, routing, switching, VoIP, wireless
Hands on experience configuring Ubiquiti routers using CLI
Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS, route redistribution, Spanning Tree)
Knowledge on Cisco, ASA, Dynamic Routing, OSPF, Proxy Servers, Web Filtering and Networking (LAN/WAN, VLAN, DNS, MPLS)
Solid understanding of the OSI or TCP/IP model
Hands-on working knowledge of carrier-grade VoIP infrastructure, specifically: hosted PBXs platforms (Asterisk), endpoint devices (Polycom, Cisco SPA)
Hands-on experience with monitoring, network diagnostic and network analytics tools
Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution
Ability to setup and configure server hardware and deployments in on-prem data centers
Ability to configure network infrastructure with IaC such as Terraform
Maintain version control of configurations using Github
Experience in network setup in cloud environments such as AWS (Direct Connect, Transit Gateway, VPC Peering)
Able to understand and analyze WireShark results to solve complex SIP VoIP and IP internetworking challenges
Great at organizing, prioritizing and multitasking
Self-learner, independent, and have outstanding problem-solving skills
Excellent verbal and written communication skills
BS in Electronics and Communications Engineering or related field
Must be able to work night shift and be flexible to work off hours and weekends if required

Network stack: Ubiquiti routers, Cisco switch, Cloud Networking (AWS), IaC (e.g. Terraform), OSPF, BGP, MPLS, IPLC, Metro Ethernet, IPSec, SDWAN, point to point VPN, OpenVPN, Wireguard, Bind9, Asterisk, DNS,