Community Sales Assistant

As a Community Sales Assistant at Taylor Morrison, your role will primarily involve supporting the new home sales team with various administrative tasks like preparing contracts, managing inquiries, and coordinating home tours for potential buyers. Additionally, you will greet and assist customers in sales offices, ensuring they receive accurate and timely information about our homes and community features.

To qualify for the Community Sales Assistant role at Taylor Morrison, candidates should possess strong communication skills, proficiency in Microsoft Office applications, and a customer-oriented mindset. Experience in real estate is a plus, alongside excellent organizational skills to manage multiple tasks efficiently.

At Taylor Morrison, professional growth is essential. As a Community Sales Assistant, you'll have opportunities to attend sales meetings, training sessions, and industry events to stay updated on real estate market trends and effective sales techniques that can help you excel in your role.

A typical day for a Community Sales Assistant at Taylor Morrison involves a mix of administrative duties and customer interaction. You'll start your day by checking in with the sales team, preparing necessary documents, attending to customer inquiries, and coordinating appointments for home tours—all while maintaining a welcoming atmosphere in our sales offices.

While experience in real estate can be beneficial for the Community Sales Assistant position at Taylor Morrison, it is not a strict requirement. A strong willingness to learn, coupled with excellent customer service skills and a passion for real estate, can make you an ideal candidate for this role.

When answering this question, highlight your passion for real estate and customer service. You could mention how you admire Taylor Morrison’s commitment to creating a family-friendly environment and how you see yourself contributing to helping customers find their dream homes.

To effectively answer this, you could discuss your methods for organizing tasks, such as creating to-do lists or using digital tools. Emphasize your ability to stay calm under pressure and manage your time efficiently to meet tight deadlines.

For this question, it’s important to use the STAR method (Situation, Task, Action, Result) to outline a specific instance where you turned a negative situation into a positive one. This will showcase your problem-solving skills and ability to maintain professionalism.

In your response, talk about the importance of active listening, empathy, and understanding customer needs. You could also mention the value of personalized communication to create meaningful connections with potential buyers.

Discuss your experience with Microsoft Office applications, citing specific examples of how you've utilized them in previous roles, such as creating spreadsheets in Excel for tracking sales data or using Outlook for scheduling appointments.

Explain your approach to communication and collaboration, emphasizing your willingness to listen to different needs and efficiently manage expectations by discussing priorities with the entire team.

Identify key qualities such as strong communication, organization, and adaptability. Discuss how these traits help create a positive experience for customers and support the sales team effectively.

This is a great opportunity to demonstrate your eagerness to learn and adapt. Provide a specific example and explain the steps you took to acquire the necessary knowledge and how it benefited your work.

Outline a thoughtful strategy for follow-ups, such as sending a personalized email thanking them for their time, outlining key discussion points, and reminding them of next steps they might consider in the home buying process.

Discuss your understanding of the sales process, focusing on the importance of building relationships with clients, presenting clear value, and addressing concerns promptly. Tailor your answer to align with Taylor Morrison's values.