Assistant General Manager - Hampton Inn & Suites Wilmington Christiana

Description

TBC Hotels is seeking an experienced and motivated Assistant General Manager (AGM) to join our team at the Hampton Inn & Suites in Newark, Delaware.

At TBC Hotels, we create environments that change lives in small ways and large—one good experience at a time. Our success is built on a unique culture and core values that start with relationships. Strong relationships begin with our associates. When you join TBC Hotels, you're joining a team committed to building trust, showing integrity, and making meaningful connections—with each other and with every guest.

We value our legacy, but we’re driven by an entrepreneurial spirit that inspires us to push beyond industry expectations. We lead with heart, think boldly, and embody hospitality in everything we do. If that sounds like you, we invite you to explore this opportunity.

We’re looking for a strategic thinker with strong leadership skills, a passion for service, and the ability to manage multiple priorities in a dynamic environment.

This is more than a job—it’s a chance to grow your leadership career with a company that invests in people, celebrates great ideas, and believes in the power of hospitality to make a difference.

Requirements

Supervisory Responsibilities: 

• Provide direct supervision to department managers, including Housekeeping, Front Desk, Food and Beverage, Maintenance, and Sales. 
• Conduct regular meetings with department heads to ensure hotel operations align with company standards and guest expectations. 
• Oversee recruitment, training, and development of staff to ensure high levels of performance and engagement. 
• Implement and enforce hotel policies and procedures, ensuring compliance with local, state, and federal regulations. 
• Address and resolve employee issues and concerns, fostering a positive and collaborative work environment.  

Duties/Responsibilities: 

• Supervise daily activities across all departments to ensure smooth and efficient hotel operations. 
• Ensure high standards of guest satisfaction by addressing complaints, managing guest relations, and enhancing guest experiences. 
• Maintain quality standards in all areas including rooms, food and beverage, and amenities. 
• Ensure the hotel premises are well-maintained, clean, and safe, coordinating with maintenance and housekeeping teams. 
• Manage, train, and motivate staff across various departments including front office, housekeeping, and food and beverage. 
• Create and manage staff schedules to ensure adequate coverage and optimal service levels. 
• Conduct regular performance evaluations and provide feedback, coaching, and disciplinary actions as needed. 
• Assist in the recruitment process and oversee ongoing staff training and development programs. 
• Assist the General Manager in preparing and managing the hotel's budget, ensuring all departments operate within budgetary constraints. 
• Prepare and present financial reports, analyzing revenues, expenses, and profitability to identify areas for improvement. 
• Implement cost control measures to enhance profitability without compromising service quality. 
• Assist in developing and implementing marketing strategies to promote the hotel and increase occupancy rates. 
• Collaborate with the sales team to maximize room revenue through effective yield management and dynamic pricing strategies. 
• Oversee the planning and execution of events, conferences, and banquets to ensure they run smoothly and meet client expectations. 
• Foster strong relationships with guests, addressing their needs and resolving issues promptly and effectively. 
• Monitor and respond to guest feedback on various platforms, ensuring continuous improvement in service delivery. 
• Manage relationships with suppliers and service providers, ensuring the best quality and value. 
• Represent the hotel in the local community, building and maintaining positive relationships with local businesses and organizations. 

Required Skills/Abilities:  

• Strong leadership and team management skills. 
• Excellent communication and interpersonal abilities. 
• Proficient in hotel management software and Microsoft Office Suite. 
• Strong analytical and problem-solving skills. 
• Ability to work under pressure and handle multiple priorities. 
• Exceptional organizational and time-management skills. 
• Customer service-oriented with a commitment to exceeding guest expectations. 

Education and Experience: 

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. 
• Minimum of 3-5 years of experience in hotel management, with at least 2 years in a supervisory role. 
• Proven experience in a supervisory or management position within the hospitality industry, demonstrating the ability to lead and manage teams effectively. 
• Hands-on experience in multiple departments such as front office, housekeeping, food and beverage, and maintenance to understand the operational intricacies of the hotel. 
• Strong background in guest services, with a demonstrated commitment to delivering high-quality customer service. 
• Experience in budget management, financial reporting, and cost control within a hospitality setting. 
• Familiarity with sales strategies, revenue management, and marketing initiatives aimed at increasing hotel occupancy and profitability.