Helpdesk Support Technician

We are seeking a dedicated Help-desk Support Technician to join our team. The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network related Issues. This role requires excellent problem-solving skills, a customer-service mindset, and a passion for technology.

Key Responsibilities:

• Respond to user inquiries, providing technical support and troubleshooting for hardware, software, and network-related issues.
• Install, modify, and repair computer hardware and software.
• Identify and escalate complex issues to appropriate internal teams.
• Document and maintain accurate records of user issues and resolutions.
• Provide training and support to users on various software applications and systems.
• Collaborate with other IT team members to improve processes and enhance user experience.

Qualifications:

• Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience of 2-3 years).
• Strong understanding of computer systems, mobile devices, MFA solutions, Network fundamentals, VPN applications, Email Security, Office 365, including Exchange, Teams, SharePoint, and Azure
• Excellent problem-solving and communication skills.
• Customer-oriented with a friendly, professional demeanor.
• Ability to work independently and in a team environment.

Knowledge of Auto Industry DMS applications, and Auto Dealership IT experience is a plus!

• Health Care Plan (Medical, Dental & Vision)
• Work From Home