Senior Site Reliability Engineer

At Teal, we’re setting out to level the playing field for job seekers by building a truly consumer-first platform that equips people with the tools, technology, and resources they need to feel empowered to achieve career growth on their terms. Our goal is to help people make confident career decisions from the day they start working to the day they retire.

Job Description

We are seeking a skilled DevOps/Site Reliability Engineer (SRE) to ensure the performance, reliability, and scalability of our applications and infrastructure. In this role, you will monitor systems, design scalable policies, automate processes, and provide technical support to maintain peak performance. You'll collaborate with Agile teams to define technical requirements, detect vulnerabilities, and improve deployment pipelines. The ideal candidate has expertise in AWS, Kubernetes (EKS), and Infrastructure-as-Code tools like Terraform, along with strong scripting skills and database experience. You'll play a pivotal role in driving innovation, mentoring team members, and fostering a DevOps culture.

Responsibilities

• Review application and service performance; recommend actions to correct poor performance

• Design policies for load balancing and scaling large applications with dynamic traffic

• Review and detect vulnerabilities in code, dependencies, and systems; assist teams with updates and patches

• Monitor applications and infrastructure using tools like Data Dog, New Relic, Cloudwatch

• Configure thresholds and escalation policies for alerting

• Detect when deployment pipelines are a bottleneck for development teams and help to rectify

• Provide technical support, troubleshooting, and complex problem resolution

• Use automation to drive technical innovation and efficiency

• Document and diagram processes, systems, and tools

• Conduct post-mortems for continual improvement

• Champion and mentor others on the DevOps/SRE philosophy

• Collaborate with Agile squads to define technical requirements

Requirements

• Experience with Kubernetes (EKS) and AWS/Cloud infrastructure management using IaC tools (Terraform, CloudFormation)

• Knowledge of packaging and deploying front-end code (HTML/JS/CSS) for large applications

• Proficiency in scripting (Bash, PowerShell, etc.)

• Experience working on databases (e.g., Postgres, MongoDB)

• Familiarity with team-based git workflows (GitHub, GitLab, Bitbucket)

• Strong communication and organizational skills

Nice-to-Haves

• Experience with programming languages (e.g. Go, Node and/or Python)

• Familiarity with GraphQL endpoints and serverless frameworks (e.g., AWS Lambda)

• Knowledge of front-end frameworks like React and feature flag tools (e.g., LaunchDarkly, PostHog)

• Experience with conversational AI

• Familiarity with streaming/ETL/ELT data pipelines and/or MLOps workflows

• Knowledge of graph databases (e.g., Neo4j)

• AWS Certifications

What Great Looks Like

At day 1:

• Learn about our product’s infrastructure components and how it ties to products and business value

At 1 week:

• You have a good idea of our infrastructure map

• You have made some small improvement to observability or process in production

At 1 month:

• You’ve done a deep dive into all our major infrastructure components

• You’ve made some marked improvements in automation, observability and security.

At 3 months:

• You are fully fluent in our platform and infrastructure, showing us what is possible, what can be improved.

• You are helping us plan our roadmap with infrastructure, security and reliability in mind

Our Hiring Process

Apply

• We read every application and make reply to everyone.

• Please read the job description. We love when people strive but if you do not meet more than 50% of the requirements, we are less likely to respond.

Exploratory Interview

• Goal: High-level qualifications & mutual fit

• 30-minute Zoom with the Director of Talent

• We make sure to preserve 10 minutes for your questions.

• We will provide the questions and guidance in advance.

Hiring Manager Interview

• Goals: Deeper understanding of qualifications

• 45-minute Zoom with the VP of Enginering

• This is a deeper discussion around our technical needs and understanding your knowledge and experience

• We make sure to preserve 10 minutes for your questions.

Technical Interview

• Goals: Deeper understanding of qualifications

• 1 hour Zoom with 2 Engineers

• This is a realistic interview. No abstract puzzles or free work for us, but getting a chance to do some technical work together similar to what you’d see while working here

Teal Values Interview

• Goal: Meet more of the Team

• 60-minute Zoom with 2 Teal team members

• We will provide the questions and guidance in advance.

Paid Work Trial

• Goal: See you in action and let you work closely with your potential team, If you have reached this step, we are hoping that we have found out person.

• You will be given a project to work on over a week and full access to any Teal resource and employee you need

• You will be paid a rate in line with the salary for the role, we are not looking for free work

• The majority of this project can be done async, with a few scheduled team meetings we’d like you to attend. We are generally able to work around any schedule conflicts you have.

Reference Interviews

• We will ask for 2 references from your most recent managers that you are comfortable using as references.

What We Offer

• Salary $160,000 - $180,000

• Incentive Stock Options proportionate to salary

• Fully remote work & remote office stipend (coworking, laptop, etc.)

• No company wide meetings on Tuesdays, Thursdays & Fridays

• Career development stipend

• Unlimited vacation and sick days

• Up to 12 weeks paid parental leave, earned 1 week for each month of tenure

• 80 - 100% coverage of health insurance (depending on chosen plan) & 401K Benefits with up to 4% company matching

• Guaranteed 1-month severance if Teal decides that things didn’t work out. You are trusting us with your career, and we want you to know we take it seriously.

• As mentioned we are fully remote, however once per year we pay for the entire company to fly to the same city for a week of fun projects and general team building, think hackathons, boat rides and great food.