Team Lead - Alliance

Your Opportunity

What you are good at

• 
  Work directly with the Team Manager and Leadership Team to execute on the ACT and Alliance vision.
• Assist manager in day to day managerial tasks. Act in the capacity of the manager when the manager is absent.
• Demonstrate consistent leadership. Seek out opportunities to build and develop leadership skill set and knowledge as well as provide coaching and developmental feedback to others.
• Support our department’s exceptional client experience by assisting on the phones when service levels fall below department expectations
• Ensure adherence to departmental and firm policies and procedures.
• Facilitate trade orders for RIA end clients. Manage workflow and projects for your team, maintain a strong band of communication between internal business partners, and leadership.
• Demonstrate superior understanding of the features and benefits of Schwab web tools, products and services in order to proactively encourage adoption while offering solution based service.
• Maintain a heightened awareness of fraud and risk issues pertaining to all facets of our department while presenting and implementing proactive solutions.
• Partner with all departments company-wide to provide creative ideas and solutions that will benefit the business and set the strategic direction of the segment.
• Be an ambassador for the Alliance Model by educating other departments and Investment Advisors of our service offering.

What you have

• 
  A people management career orientation with a passion for continual self-development and learning with a focus on leadership skill development
• Ability to provide developmental feedback and coaching promoting career development in an encouraging environment.
• A desire to support team engagement by playing a leadership role in the teams establishment of a team action plan, and actively participate in successful execution of the plan through the year.
• Delegation skills and act as a resource within team-environment to create efficiencies.
• Attributes of an Independent self-starter; have a proven ability to deliver excellent client service while anticipating and resolving problems under your own initiative.
• Successful internal networks to maintain and support positive relationships between clients, RIAs and Schwab.
• Excellent relationship management skills including collaborating, influencing and negotiating. Demonstrated ability to problem solve, interact with individuals at various levels, adapt to changing environments and think creatively.
• Initiative to create change through process improvements, training and streamlining functions.
• Passion for service, professionalism, positivity and strong work ethic with a high level of integrity and teamwork.
• In-depth knowledge of Schwab products, services, complex subject matters, policies and procedures as well as demonstrated brokerage industry knowledge.
• Strong analytical and organizational skills.
• Articulate communicator with good listening skills. Presents well in person, on the phone, in meetings and in writing
• Demonstrated ability to prioritize business needs, manage time effectively, and multi task.
• Ability to identify potential risk situations and mitigate timely and effectively.
• Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
• Active and valid FINRA Series 7, 63/66, 9 & 10, or 24 required licenses required
• Minimum of 3 years in ACT/Alliance preferred.