Team Lead, Amazon (Sr. Manager)

COVID-19 Vaccine Safety Mandate

This position requires that you must be fully vaccinated for COVID-19 (even if working remotely) and present proof of vaccination before beginning employment. If you receive an offer of employment, you will be asked as part of the background check process to upload a copy of your vaccination card. If you believe you require an accommodation for medical or religious reasons related to the vaccine safety mandate, you may submit a request after you receive an offer of employment. Instructions on how to do so will be provided in your offer letter.

Job Location: Hershey PA, U.S. remote

Summary:

The Team Lead, Amazon Team position is one that requires the highest level of demonstrated performance and proficiency at the Sr. Manager level. This position supports a business that is of the highest strategic significance for the company. Often the position will have a higher level of sales accountability, but the overriding consideration is the strategic significance within a rapidly emerging channel of CPG amidst significant ambiguity.

The Sr. Manager, Amazon Team is the “prime mover” and directly responsible for the P&L of a portfolio of eCommerce customers assigned to him/her within our U.S. business.

This role is responsible for balancing setting the strategic direction to develop customers & capabilities in alignment with HSY Digital Commerce long-term vision as well as for the planning and implementation of annual plans to successfully execute the strategy with excellence. The job requires strategic, leadership, customer relationship management skills and a highly developed set of digital/conversion marketing and general management skills that translate into successfully driving sales, share and profit results.

The Sr. Manager, Amazon Team must have a keen view of the external environment including a) general trends impacting the business b) competitive assessment and c) an understanding of both consumers and customers. He/she requires strong strategic skills and an ability to formulate the strategic direction for the business including all decisions on digital advertising, promotion, site merchandising, innovation, supply chain capabilities and other key programs that could affect the short and long-term profitability and share position.

The Sr. Manager, Amazon Team must be a strong leader of people. He/she plays a leadership role throughout the corporation in his or her coordination with other functional areas to ensure that the necessary actions occur in support of both the day-to-day business and charting a course to deliver the vision for Digital Commerce within HSY and with our retailers. He or she will play a leadership role with both customers & outside suppliers such as our retail services agency.

The Sr. Manager, Amazon must be highly effective at:

1) Developing strategic roadmaps and presenting recommendations to senior management – internal and external – both educating and influencing how HSY can achieve our Omnichannel vision.

2) Working collaboratively in a leadership role with brand, supply chain, operations, and IS managers throughout the organization to ensure successful integration and leverage of campaigns, media, packtype, seasons, and new product programs

3) Coordinating, executing, and leading activities with virtually every function in the company to achieve pre-set goals including portfolio management, innovation, & capability building.

4) Leading and directing retail agency support and 3PL cold chain partnership

5) Managing and developing top talent, including a dotted line category management resource

Responsibilities:

• Develops the short, mid and long-term growth strategy to develop the Hershey-account(s) partnership and seeks alignment from all relevant areas within the organization to ensure strategy is successfully executed. Manages a CSE and dotted-line manages a holistic category management resource
• Travels to customer and supports conversations/negotiations with buying team. Guides and participates in discussions for JBP and long-term strategic growth.
• Educates organization on the strategic importance of eCommerce and trends/developments within this rapidly evolving channel.
• Uses available data & insights to provide sound merchandising / marketing / promotional / product optimization recommendations (prescriptive selling).
• Owns the planning and execution of merchandising / marketing / promotional / content plans – plans are crafted in close collaboration with brand/season, digital, shopper marketing and sales teams
• Owns relationships with catalog and data agency specific to Amazon; partners together to set strategic objectives, create action plans and monitor progress.
• Owns the operational execution of summer-shipping program with 3PL
• Establishes business reporting/KPI’s to ensure progress against objectives and communicates back to the organization.
• Operational evangelist for assigned account(s) for current & future state. In other words, coordinates with cross-functional teams to ensure catalog accuracy, in-stock / forecasting reliability, new product set up, and sales planning.
• Closely collaborates with IS, Catman, Omnichannel Operations, and Insights teams to leverage insights & digital expertise to execute current year plans and build capabilities to advise & evolve customer relationships.
• Owns the eCommerce P&L for assigned portfolio (currently Amazon.com, Amazon Fresh, Amazon Business)

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:

• Previous e-Commerce experience; Previous Amazon experience preferred
• Demonstrated P&L management with strong business judgment and decision-making skills; ability to identify, prioritize, and articulate high impact initiatives.
• Experience directly managing customers including strengths in advising & negotiating.
• Strong ability to work effectively in a matrix environment
• Excellent management skills, with the ability to delegate and manage multiple priorities while generating positive relationships.
• Proven leadership skills
• Past experience managing teams
• Strong knowledge & experience SEO and eCommerce merchandising
• Proven ability to translate insights into sound merchandising / marketing / promotional / product optimization recommendations (prescriptive selling).
• Ability to coordinate with planning, supply chain, finance, packtypes to properly plan and track business performance and growth opportunities
• Superb communication skills, including strong oral and presentation skills with the ability to communicate and interact at all levels.
• Aptitude for problem solving/quick learning
• Positive attitude and high level of energy

Minimum Education and Experience Requirements:

• BA/BS in business, marketing or comparable field degree; MBA nice to have but not required
• 5+ years of experience managing a P&L or Digital Commerce business – CPG background preferred

#LI-JE1

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans

If you require a reasonable accommodation as part of the application process, please contact the HR Service Center (askhr@hersheys.com).